topic Re: NEW PASSWORDS in Get Support

NEW PASSWORDS

bysshe1 — Thu, 11 Aug 2022 17:30:29 GMT

I have reset my password for my MyAccount 4 times in less than 1 hour and it continues to tell me there is an error with my email or password, why just explain to me what I am doing wrong. I have been trying to LOGIN to MYACCOUNT for 2 days now and still no go,please telol me you have a telephone number this is getting ridiculous

I am trying to Manage my PAYMENT METHOD and pre-authorize a bank and account,since I have a new MC and New Address.

Re: NEW PASSWORDS

dust2dust — Thu, 11 Aug 2022 17:33:39 GMT

Use a different browser or device or use incognito mode. Then try the password reset again.

There is no number to call.

Re: NEW PASSWORDS

Yummy — Thu, 11 Aug 2022 17:33:52 GMT

No live/phone support from PM.

Did you try different browser or incognito mode to log in?

Don't change password multiple time if you are confident you entered pass correctly very first time. Site is sometimes finicky and pretends it does not recognize you.

Use computer to log in, not phone.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: NEW PASSWORDS

MrSpock — Thu, 11 Aug 2022 17:33:54 GMT

@bysshe1 hi ask a cs agent to help reset your account and update your credit card contact a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: NEW PASSWORDS

dabr — Thu, 11 Aug 2022 17:36:09 GMT

@bysshe1 Have you tried clearing cache/cookies and using privacy/incognito mode? Or try a different browser. Customer support is online and you can submit a ticket via chatbot for assistance here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message if unable to submit a ticket here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need to make a payment urgently, you could purchase a voucher from SDM, London Drugs or Shell and load by dialing 611 or from an online vendor recharge.com who will email the PIN but do charge a small fee for the convenience. This gives you more time to sort out the login issue.

Re: NEW PASSWORDS

Timer — Thu, 11 Aug 2022 18:28:46 GMT

@bysshe1

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

then Reset Password

after reset password close all browser,again clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,