topic Re: Transferring number from lost cell in Get Support

Transferring number from lost cell

bella11 — Thu, 11 Aug 2022 18:10:11 GMT

Hi. I have a Public Mobile number and lost my cell. Is there any way I can transfer the same number to a new PM sim card? I have another cell and really do not want to have to change my number. Thanks.

Re: Transferring number from lost cell

dabr — Thu, 11 Aug 2022 18:13:33 GMT

@bella11 Just log into your self serve account and under Quick Links (right hand side of page) select Change SIM card and follow prompts and you'll need to select verification method from PM. Your number will be transferred to the new SIM and everything stays the same with your account.

edit: of course, you'll need to purchase a new SIM first.

Re: Transferring number from lost cell

will13am — Thu, 11 Aug 2022 18:14:06 GMT

@bella11 , yes you can. You should go into the self serve account and have it locked due to lost/stolen phone. Obtain a new SIM card and then do a SIM card replacement and you are as good as new. See help article link.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Re: Transferring number from lost cell

Timer — Thu, 11 Aug 2022 18:12:41 GMT

@bella11

if your account is active in here then just get new SIM card and go online and change SIM card number and you don't losing your phone number. your number in your account.

Re: Transferring number from lost cell

Yummy — Thu, 11 Aug 2022 18:13:44 GMT

Yes, through self-serving account.

Re: Transferring number from lost cell

bella11 — Thu, 11 Aug 2022 18:14:17 GMT

Thank you so much for your reply.

Re: Transferring number from lost cell

bella11 — Thu, 11 Aug 2022 18:15:05 GMT

Thank you so much for your reply. Will run out shortly for a new one 🙂