topic Re: Data in Get Support

Data

BurnSy — Thu, 11 Aug 2022 16:12:00 GMT

I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?

Re: Data

softech — Thu, 11 Aug 2022 16:13:17 GMT

@BurnSy wrote:
I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?

@BurnSy Where it said you used up all your data? Text or the counter on My Account

If it is My Account, it could be a cache issue, try to use Incognito mode or a different browser (Edge/Firefox/Chrome) and try to login My Account and check again

Re: Data

BKNS27 — Thu, 11 Aug 2022 16:17:11 GMT

@BurnSy

It probably your data counter app on your phone. It is on a monthly cycle. PM is on a 30 days cycle.

You data usage on your account is up to date so just ignore your phone reminder.

Re: Data

porcupine — Thu, 11 Aug 2022 16:21:54 GMT

change your data counter on your phone .go to settings then data usage then billing cycle then change date to thirty days

Re: Data

popping — Thu, 11 Aug 2022 16:25:22 GMT

@softech wrote:
@BurnSy wrote:
I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?
@BurnSy Where it said you used up all your data? Text or the counter on My Account

If it is My Account, it could be a cache issue, try to use Incognito mode or a different browser (Edge/Firefox/Chrome) and try to login My Account and check again

@softech

For some reason, my Chrome does not update the data usage counter on the first page after login. But my Firefox login keeps the data usage update every time I login.

Re: Data

softech — Thu, 11 Aug 2022 16:28:01 GMT

@popping wrote:
@softech
For some reason, my Chrome does not update the data usage counter on the first page after login. But my Firefox login keeps the data usage update every time I login.

@popping Clicking the refresh circle didn't help either? and Incognito mode on Chrome the same?

Re: Data

BurnSy — Thu, 11 Aug 2022 16:38:45 GMT

Used a different server and it looks good now. Everything’s ok! Thanks

Re: Data

Yummy — Thu, 11 Aug 2022 17:29:10 GMT

@BurnSy it is Not good practice to pick your own answer as solution.

Re: Data

BurnSy — Thu, 11 Aug 2022 18:01:32 GMT

Sorry, I thought I picked @softech as a solution. My bad

Re: Data

softech — Thu, 11 Aug 2022 18:04:37 GMT

No worry @BurnSy we are happy as long as your question is answered. 🙂

Re: Data

dabr — Thu, 11 Aug 2022 18:05:13 GMT

@BurnSy You can go back to your post and select edit (perhaps from down arrow on your post) and remove the solution and then award it to softech's post. Sorry, not quite sure about removing it as I've not done it for a long while.

Re: Data

BurnSy — Thu, 11 Aug 2022 18:22:37 GMT

Solution has been awarded to softtech and not myself. It was easy enough!

Re: Data

popping — Thu, 11 Aug 2022 23:52:31 GMT

@softech, Thank you for the update. I am still learning tips on what works and what does not work on the new self-serve portal.

I had enough with Chrome on my laptop since the second day of the new self-serve portal. I had been using Firefox since the second day. In the past, I used the F5 or refresh page if I was not logoff automatically.