topic Re: Plan Usage different than notification in Get Support

Plan Usage different than notification

LuskSandra — Thu, 11 Aug 2022 15:51:24 GMT

Hello, I got a text advising that I had used 75% of my data which I suspected was correct based on my phones tracking, but when I go into my account it only shows that I used 1.23g of my 8gb which is far less than 75%.

Re: Plan Usage different than notification

dust2dust — Thu, 11 Aug 2022 16:07:32 GMT

Just a little further below there click on the little spinner refresh arrow. Maybe it will change.

Re: Plan Usage different than notification

BKNS27 — Thu, 11 Aug 2022 16:23:25 GMT

@LuskSandra

It probably your data counter app on your phone. It is on a monthly cycle. PM is on a 30 days cycle.

You data usage on your account is up to date so just ignore your phone reminder or adjust the counter to 30 days.

Re: Plan Usage different than notification

hairbag1 — Thu, 11 Aug 2022 16:25:22 GMT

The text that PM sends out regarding your data usage, can be...erroneous. Best to log in to your self service account and check data usage on your data dashboard.

Using incognito mode, log in to your account...that sometimes changes the data usage meter.

Re: Plan Usage different than notification

popping — Thu, 11 Aug 2022 16:32:59 GMT

@dust2dust wrote:
Just a little further below there click on the little spinner refresh arrow. Maybe it will change.

Thank you for the tip.

Now, I need to find a way to keep it login all day without logging off on my laptop.