topic Re: Not working in Get Support

Not working

Manee — Thu, 11 Aug 2022 14:44:00 GMT

Can’t access account. No confirmation email. Charged on credit card! Second day now… just want to cancel this now : (
Have a better idea??

Re: Not working

hairbag1 — Thu, 11 Aug 2022 14:53:04 GMT

Did you try to port your number over from old cell network ?

Re: Not working

MrSpock — Thu, 11 Aug 2022 15:00:17 GMT

@Manee wrote:
Can’t access account. No confirmation email. Charged on credit card! Second day now… just want to cancel this now : (
Have a better idea??

@Manee hi a little more info would be helpful did you just activate an account ?did you transfer your number

Re: Not working

Manee — Thu, 11 Aug 2022 15:04:35 GMT

Did not transfer my old number since it was not recon as a Canadian number, still…

just activated yesterday new sim

Re: Not working

dust2dust — Thu, 11 Aug 2022 15:10:28 GMT

Do any of your services work? Is it just that you can't log in?

Try this site to check if the number can be ported in. Some can't.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Not working

MrSpock — Thu, 11 Aug 2022 15:11:12 GMT

@Manee so nothing works no data texting, calling can you dial *611 to see if your account is active? if nothing then contact a cs agent you will need to open a ticket, to speak to a customer service you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: Not working

popping — Thu, 11 Aug 2022 15:25:39 GMT

@Manee

Sorry for your account issue. We need more information before we can help you.

1. Insert your PM SIM card to your phone. Is "Public Mobile" showing on the top notification bar?

If yes, is your phone working? call/text/data..

2. Is the charge on your credit card pending or posted?

3. Which browser are you using? Clear browser cache and run in private mode. Login with your email address as username and the password provided during activation. I have issue using Chrome browser to login. After switching to Firefox, all the issues I have with Chrome browser are resolved.

4. Do you get any error message after failed login? If yes, provide error message?

5. Try the reset password link on the login page. If you get the message your email is not recognized, your activation was not completed yet. Then, do the activation process again and report result.

Re: Not working

Manee — Thu, 11 Aug 2022 15:25:29 GMT

Phone works. *611 don’t! Still, can’t access account. No response when asking to reset password…

old phone number eligible to move from Koodo.

Re: Not working

dust2dust — Thu, 11 Aug 2022 15:39:38 GMT

What happens when you start in with a new activation? If it gives you a green checkmark then it would appear the account didn't activate properly.

The charge on your card may be in pending status.

If that Koodo number is coming from a Koodo prepaid account then don't transfer it yet. Activate with a new number and then you'll need to ask the support people to bring over the number.

Re: Not working

Timer — Thu, 11 Aug 2022 18:58:45 GMT

@Manee

maybe your account not activated yet can you tried again Activate Your SIM Card Online

if can't reactivate contact support team by CS_Agent to check out your account.