topic Re: Login Issue in Get Support

Login Issue

brynbamber — Thu, 11 Aug 2022 14:19:47 GMT

Trying to sign in and having issues. Anyone else? It says:

"502 Bad Gateway nginx"

Re: Login Issue

hairbag1 — Thu, 11 Aug 2022 14:23:47 GMT

I just tried and works ok for me....using Firefox

I also tried logging in using incognito mode and it wouldn't work...~~same~~ similar message as you.

Re: Login Issue

softech — Thu, 11 Aug 2022 14:25:52 GMT

@brynbamber What error do you get? Try using Incognito mode or try on another different browser (Edge/Chrome/Firefox) and see if it works

Re: Login Issue

roycetonis — Thu, 11 Aug 2022 14:30:01 GMT

I too am having issues logging into the rewards portal this morning. It's saying

Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.

Re: Login Issue

hairbag1 — Thu, 11 Aug 2022 14:33:47 GMT

Must be some lingering issues after recent "upgrades" to PM website. Woulda been nice if they hadda worked out the bugs before the upgrade !! 🙄

Re: Login Issue

will13am — Thu, 11 Aug 2022 14:35:21 GMT

I just tried login to both self serve and rewards portals, chrome running on W11 OS. All is fine. I suspect the issue is with cookies and cache.

Re: Login Issue

hairbag1 — Thu, 11 Aug 2022 14:48:20 GMT

Nearly 30 minutes later...everything working as it should. 😁

Re: Login Issue

Timer — Thu, 11 Aug 2022 18:53:00 GMT

@brynbamber

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

@will13am

the best browser ( Edge ) on inPrivate mode.

Re: Login Issue

will13am — Thu, 11 Aug 2022 21:47:41 GMT

@Timer wrote:
@brynbamber
use browser from computer,and clear cache and cookies and use one page inPrivate mode,

@will13am
the best browser ( Edge ) on inPrivate mode.

Are you asking me or telling me? I don't use edge.