topic Password reset in Get Support

Password reset

Maxs_mom — Thu, 11 Aug 2022 12:37:47 GMT

Hello, can't reset my password or submit a ticket.

I also can't log in to see if the information is in my name or my son's.

My credit card expired and I need to update it.

Thank you

Re: Password reset

softech — Thu, 11 Aug 2022 12:42:19 GMT

@Maxs_mom For your My account, you will have 2 different email addresses to login for the 2 PM accounts you have (one email one account)

Since you cannot reset it yourself, please message PM Support and they will sort that out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Password reset

RossN — Thu, 11 Aug 2022 12:44:36 GMT

@Maxs_mom wrote:
Hello, can't reset my password or submit a ticket.
I also can't log in to see if the information is in my name or my son's.
My credit card expired and I need to update it.

Thank you

@Maxs_mom hi if you can't reset your account and you are having trouble with simon a cs agent can update your cc and reset your email account

you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Password reset

Maxs_mom — Thu, 11 Aug 2022 13:05:31 GMT

Thank you!