topic Re: Update plan in Get Support

Update plan

mbarahona — Thu, 11 Aug 2022 00:23:26 GMT

If I update my 3G plan for a 4G plan (same data or above) I should be able to keep the promotional extra 2Gb data added to my plan that I got when I signed the contract with them this past february right?

Re: Update plan

esjliv — Thu, 11 Aug 2022 00:30:31 GMT

@mbarahona - was this a limited time promo? Normally these will go away on a plan change. But, stranger things have happened here. So who knows.

If you have the original promo, it should reference the terms and conditions somewhere.

edit, was it this one:

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-12-months/m-p/786763

States:

2GB recurring data bonus will be applied to activations on $25, $35, $40, $50, 60 and $70 rate plans with the use of the promo code. Offer excludes $15 plans. Bonus data will expire if the account becomes inactive or the rate plan is changed.

So YMMV

Re: Update plan

Timer — Thu, 11 Aug 2022 00:31:19 GMT

@mbarahona

inleast if you use that promo code 2GBBONUS when you signed then you will losing.

but for other rewards and promo gift is will be keep as is in your account.