topic Re: Data issue in Get Support

Data issue

kuska2 — Wed, 10 Aug 2022 23:47:55 GMT

Hello. I have 1 GB available and used 225 MB so far. But Public Mobile sent me SMS that I used 75 % of my data!

What is going on?

Re: Data issue

esjliv — Wed, 10 Aug 2022 23:49:33 GMT

Go by whatever your My Account says in this area shown below. This normally most accurate, so you can ignore those messages if it does not match what is remaining.

Re: Data issue

Timer — Wed, 10 Aug 2022 23:49:53 GMT

@kuska2

call *611 press 3 and you need your 4 digit PIN.

or tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

or Usage History page - Filter problem - Community (publicmobile.ca)

Re: Data issue

dust2dust — Wed, 10 Aug 2022 23:50:20 GMT

Did you check your usage on your account? Or your phone? Click the little circle refresh icon underneath your usage boxes to maybe get some updated numbers.

Re: Data issue

MrSpock — Wed, 10 Aug 2022 23:50:53 GMT

@kuska2 hi sometimes those texts are sent out in error check your self serve and go by what is showing in there

Re: Data issue

kuska2 — Wed, 10 Aug 2022 23:51:55 GMT

Yes... The issue only exists for 2 months... Probably after Public Mobile update

Re: Data issue

kuska2 — Wed, 10 Aug 2022 23:52:27 GMT

I thought I got the last message they turned my data off at 300 MB

Re: Data issue

esjliv — Wed, 10 Aug 2022 23:55:40 GMT

@kuska2 wrote:
I thought I got the last message they turned my data off at 300 MB

Your data should not turn off if you are showing remaining amounts in your My Account.

Check the settings of your device to see if you have data limits set to either warn you or disable data when you reach certain limits.

The issue with this is your device may not be set up with the same start date as your actual start date of your public mobile account. So best to rule this out.

Re: Data issue

Timer — Wed, 10 Aug 2022 23:58:05 GMT

@kuska2

can you check it's turn off all apps background.

Re: Data issue

kuska2 — Thu, 11 Aug 2022 00:02:46 GMT

When I get to 300 MB, everything shuts off

Re: Data issue

Timer — Thu, 11 Aug 2022 00:06:57 GMT

@kuska2

maybe you send MMS photo is will taken from your data.

Re: Data issue

dust2dust — Thu, 11 Aug 2022 00:13:10 GMT

@Timer - MMS does not take from the data bucket. Sending pictures via imessage may because it has an option to not use actual MMS. But we don't yet know if the OP is using an iphone.