topic Re: Data Usage in Get Support

Data Usage

amp1 — Wed, 10 Aug 2022 23:19:18 GMT

How do I see what is using my data? I received the 75% and the 95% usage messages but when I go into my account and go to usage history, filter for "data", it says "no usage records found". I even change it to 60 days and it says the same thing.

Re: Data Usage

Timer — Wed, 10 Aug 2022 23:21:02 GMT

@amp1

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

or call *611 press 3 and you need your 4 digit PIN.

or Usage History page - Filter problem - Community (publicmobile.ca)

Re: Data Usage

softech — Wed, 10 Aug 2022 23:21:43 GMT

@amp1 Try again with Incognito mode or a different browser.

Also, when you are at Usage History page, there is a link to download it in Excel format. Try that as well.

Re: Data Usage

Pop1 — Wed, 10 Aug 2022 23:37:11 GMT

Easy…..From the ( My account)page just scroll a little lower down and your usage for data and phone usage is right there

Re: Data Usage

esjliv — Wed, 10 Aug 2022 23:44:36 GMT

@amp1 wrote:
How do I see what is using my data? I received the 75% and the 95% usage messages but when I go into my account and go to usage history, filter for "data", it says "no usage records found". I even change it to 60 days and it says the same thing.

@amp1 - your public mobile account will not tell you WHAT is using your data. It will only tell you the amount of data used.

Note, though, the usage details are delayed from 6-12 hours. And that snapshot information seems to be incorrect so do as softech says to download the info. for complete detail (except 6-12 hours most recently).

But, the summary in your overview section of your My Account is the most accurate.

You may be able to check where your used your data on the settings of your device. See if you have a setting under Connections, Data Usage on your phone. Then check 'Mobile data usage'.

Depends on phone model of course though.

edit

Re: Data Usage

BKNS27 — Thu, 11 Aug 2022 00:17:15 GMT

@amp1

The message on your phone is not accurate but it could be the app on your phone that is on a monthly cycle.

PM is on a 30 days cycle so it won’t match up.