topic Re: address change in Get Support

address change

Bill10 — Sun, 31 Jul 2022 13:43:26 GMT

I am trying to enter an address change and the system is telling me that I am using an INVALID CITY. I know what city I am in.

Re: address change

Yummy — Sun, 31 Jul 2022 14:11:10 GMT

Watch for leading or trailing blanks. Does it offer you a list of cities or you have to type it?

Did you try using different browser or incognito mode? Try using computer and not phone to do any updates on your account.

Re: address change

BKNS27 — Sun, 31 Jul 2022 14:37:46 GMT

@Bill10

What town are you at? Maybe try the biggest city near you.

Re: address change

Dunkman — Sun, 31 Jul 2022 14:45:35 GMT

Which city are you trying? The address system does not show every city unfortunately. For example, some of the cities around Toronto are displayed with this system. For example, Etobicoke is not listed. Need to use Toronto. Supposedly, city names have been grouped together based on municipal code definition. PM management is aware of the issue and it may be changed in the future.

Having the exact address is not essential for Public mobile, since no ID verification or credit check is done. You can put any address you want in that section and it is not verified.

Re: address change

computergeek541 — Mon, 01 Aug 2022 06:31:30 GMT

@Dunkman wrote:
Which city are you trying? The address system does not show every city unfortunately. For example, some of the cities around Toronto are displayed with this system. For example, Etobicoke is not listed. Need to use Toronto. Supposedly, city names have been grouped together based on municipal code definition. PM management is aware of the issue and it may be changed in the future.

Having the exact address is not essential for Public mobile, since no ID verification or credit check is done. You can put any address you want in that section and it is not verified.

In the case of Etobiocke, at least that's part of Toronto. There are cases of regions that aren't represented at all. The lsit appears to be a copied drop down menu for the list of cities for phone number selection. In my opinion, this serves no purpsoe. The city box should be a manual text box. There's really no reason for Public Mobile to force customers to input a fake address.

@Bill10

The field for city is a list. You cannot type in a city name. You must click on a city name to and then save the changes.

Re: address change

Rondee — Wed, 10 Aug 2022 23:35:24 GMT

I am also trying to update my address and it says that the city is invalid.

So the "solution" is to choose whatever city is the closest and listed? If in St. Albert, choose Edmonton, if in Airdrie, choose Calgary?

Re: address change

computergeek541 — Wed, 10 Aug 2022 23:37:28 GMT

@Rondee wrote:
I am also trying to update my address and it says that the city is invalid.

So the "solution" is to choose whatever city is the closest and listed? If in St. Albert, choose Edmonton, if in Airdrie, choose Calgary?

Yes: That's all you can do. The Self Serve website won't let you save changes until a city from the list has been selected.

Re: address change

dust2dust — Wed, 10 Aug 2022 23:40:51 GMT

@Rondee- I wouldn't bother. That profile information has no effect on anything else here.

Re: address change

holliemaxx — Sat, 21 Jan 2023 14:29:24 GMT

I have the same problem! My old address is toxic so I need to change it just in case Public Mobile gets hacked or anything.