topic Missing SIM card in Get Support

Missing SIM card

Jansybear — Wed, 10 Aug 2022 23:31:52 GMT

I ordered four Sim cards. Two SIM cards have arrived. My order numbers were 299848 and 299845. I’m waiting for the other two SIM cards to open for new accounts.

Re: Missing SIM card

Timer — Wed, 10 Aug 2022 23:33:20 GMT

@Jansybear

contact support team by CS_Agent with order #.

Re: Missing SIM card

esjliv — Wed, 10 Aug 2022 23:33:54 GMT

Has it been over 10 working days? Ask CSA for an update.

If you are not a current public mobile customer already choose # 2 below.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Missing SIM card

Jansybear — Thu, 11 Aug 2022 01:20:10 GMT

thanks. It’s not been 10 days yet. We have received one order but are awaiting the second one both ordered the same day

Re: Missing SIM card

Jansybear — Thu, 11 Aug 2022 01:20:41 GMT

I’ve made contact with public mobile and I think I found a way to deal with it, thanks very much for your replies