topic Re: Which countries included in International minutes plans in Get Support

Which countries included in International minutes plans

tatianago — Wed, 10 Aug 2022 15:24:59 GMT

Hi.

I have the following addons on my account:

1) 400 mins - $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)
2) 500 mins - $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US
3) 500 mins - 500 one-time Int'l LD bonus

Which countries are included in each one of the addons?

Thank you!

Re: Which countries included in International minutes plans

Lux — Wed, 10 Aug 2022 15:27:45 GMT

If you go to Shop > Plans > Add-Ons, you'll see a long list.

https://www.publicmobile.ca/en/bc/plans

Re: Which countries included in International minutes plans

dust2dust — Wed, 10 Aug 2022 15:29:09 GMT

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

Re: Which countries included in International minutes plans

tatianago — Wed, 10 Aug 2022 15:31:35 GMT

I would like to get an official reply from Public Mobile representative please.

Re: Which countries included in International minutes plans

Lux — Wed, 10 Aug 2022 15:33:24 GMT

You can contact an agent by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Which countries included in International minutes plans

hairbag1 — Wed, 10 Aug 2022 15:34:23 GMT

@tatianago wrote:
I would like to get an official reply from Public Mobile representative please.

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-More-is-Merrier-is-back/td-p/751865

Re: Which countries included in International minutes plans

hTideGnow — Wed, 10 Aug 2022 15:36:16 GMT

@tatianago wrote:
I would like to get an official reply from Public Mobile representative please.

HI @tatianago I think you got the correct answer from us already

But if you want it official, open ticket :

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Which countries included in International minutes plans

computergeek541 — Wed, 10 Aug 2022 23:18:30 GMT

@Lux wrote:
If you go to Shop > Plans > Add-Ons, you'll see a long list.

https://www.publicmobile.ca/en/bc/plans

That list can't be relied upon because the free giveaway add-ons were advertised as including calls to different countries than the paid add-ons.

Re: Which countries included in International minutes plans

computergeek541 — Wed, 10 Aug 2022 23:21:51 GMT

@Lux wrote:
You can contact an agent by doing the following:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

@Lux @hTideGnow

This is something that a customer support agent doesn't need to be contacted about. Not only will it unnecessarily consume the time of the CSA, but it will unnecessarily use up the customer's time as well.

Re: Which countries included in International minutes plans

dust2dust — Wed, 10 Aug 2022 23:25:39 GMT

@computergeek541- Nice save with the duplicate redundant reply that one of the oracles properly thankfully removes on a continuing basis 🙂

Re: Which countries included in International minutes plans

computergeek541 — Wed, 10 Aug 2022 23:32:21 GMT

@dust2dust wrote:
@computergeek541- Nice save with the duplicate redundant reply that one of the oracles properly thankfully removes on a continuing basis 🙂

I can miss seeing something too. I ended up removing my own duplcate reply.

Re: Which countries included in International minutes plans

Luddite — Sun, 21 Aug 2022 16:09:23 GMT

@tatianago Just try a number you would like to call. If it connects, that country is included; if not then it's excluded andyou will not be charged.

Re: Which countries included in International minutes plans

computergeek541 — Fri, 07 Jul 2023 01:55:27 GMT

Re: Which countries included in International minutes plans

RangerYYC — Thu, 18 Apr 2024 15:19:04 GMT

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

Re: Which countries included in International minutes plans

Me30 — Thu, 20 Mar 2025 00:11:30 GMT

With the phone plan for 1000 minutes can we use our phone from the US to Canada?