topic Re: How to disactivate in Get Support

How to disactivate

Melanielavallee — Wed, 10 Aug 2022 22:32:44 GMT

How to disactivate my plan

Re: How to disactivate

Timer — Wed, 10 Aug 2022 22:33:56 GMT

contact to support team by private message CS_Agent to remove your autopay and after 90 days not paying you will account end.

Re: How to disactivate

Timer — Wed, 10 Aug 2022 22:40:29 GMT

@Melanielavallee

here some info for

Reactivate a suspended plan (publicmobile.ca)

Pause Your Plan (publicmobile.ca)

Re: How to disactivate

will13am — Wed, 10 Aug 2022 22:40:31 GMT

@Melanielavallee , you can remove autopayment from your account on your own. This is a self serve capability that does not require CSA support. Account deactivation after 90 days of suspension is correct.

Re: How to disactivate

Timer — Wed, 10 Aug 2022 22:41:57 GMT

@will13am

no option to remove autopayment at self-serve

Re: How to disactivate

JL9 — Wed, 10 Aug 2022 22:42:24 GMT

If you have access to your self serve account you don't need to contact a CSA. I would recommend signing in and removing autopay and then removing your card if you have one saved. Then your account will either be deactivated as soon as you port that number out or 90 days after your last unpaid renewal date. That way you cover yourself so the system can't erroneously charge you after you are gone (which happens sometimes) then you have to go through the hassle of chasing down a refund.

Re: How to disactivate

dabr — Wed, 10 Aug 2022 22:44:14 GMT

@Melanielavallee You can disable autopay (toggle switch) but if you want to remove the CC from the account, then you need to ask customer support to do that. Not sure why PM has removed the option to remove the CC from the account.

Re: How to disactivate

JL9 — Wed, 10 Aug 2022 22:45:01 GMT

I think about 99% of your responses are always private message a CSA regardless of the issue, and while that is definitely an option for many things, especially if they exhausted all avenues, etc it is definitely not the only way and sometimes not helpful or useful at all. It won't really help customers here on the community if you are telling them to do things that are just wrong or won't resolve the issue and just frustrate them more. You may want to take each problem on a case by case basis and not always immediate play the private message CSA card, just a suggestion of course.

Re: How to disactivate

will13am — Wed, 10 Aug 2022 22:48:36 GMT

@Timer wrote:
@will13am
no option to remove autopayment at self-serve

You are correct about this part. We are both half wrong/half right. My bad for the brain freeze.

Re: How to disactivate

JL9 — Wed, 10 Aug 2022 22:49:55 GMT

Geez the new rollout isn't all too intuitive and seem to have come with a lot of bugs, I hope they work that out and they add that option back as well.

Re: How to disactivate

Timer — Wed, 10 Aug 2022 22:54:14 GMT

@will13am

No one is perfect in life, this is nature life, God created like this.
we tried do best to help each a other,
read and learning from other and respect all.

Re: How to disactivate

dust2dust — Wed, 10 Aug 2022 23:02:46 GMT

What site are people logging in to?

It's that we can't remove the card (which is ridiculous). But we can toggle autopay (now called pre-authorized payments) on and off.

Re: How to disactivate

Community_QA — Wed, 17 Aug 2022 03:54:14 GMT

@JL9 wrote:
I think about 99% of your responses are always private message a CSA regardless of the issue, and while that is definitely an option for many things, especially if they exhausted all avenues, etc it is definitely not the only way and sometimes not helpful or useful at all. It won't really help customers here on the community if you are telling them to do things that are just wrong or won't resolve the issue and just frustrate them more. You may want to take each problem on a case by case basis and not always immediate play the private message CSA card, just a suggestion of course.

yeah.. it will never be a wrong answer to contact CSA.. easy reply.. got the first reply.

most posters don't care troubleshooting, so just open ticket and award the solution.

thanks. learned something tonight . LoL