topic Re: Going to US - Roaming plan in Get Support

Going to US - Roaming plan

Hussainsyed — Wed, 10 Aug 2022 22:41:17 GMT

I am in Canada and I have just bought the US talk and data plan and now trying to call the hotel in Minnesta 1(952) number. I am getting the message that I have used all the minutes and can not call this number.

please advise

Re: Going to US - Roaming plan

RossN — Wed, 10 Aug 2022 22:45:37 GMT

@Hussainsyed hi that add on is for 10 days while you are in the US it does not work on canada

Re: Going to US - Roaming plan

Timer — Wed, 10 Aug 2022 22:47:27 GMT

@Hussainsyed

U.S add-ons roaming 10 day package working in U.S, not working from canada to U.S,

you bought wrong add-ons contact support team by private message CS_Agent to remove and buy it when you are visit U.S, or you need to make call from canada to U.S then you need to buy it other add-ons from canada to U.S.

Re: Going to US - Roaming plan

JL9 — Wed, 10 Aug 2022 22:46:38 GMT

They should be able to manually switch you from your roaming add on to a US LD add on which is competitively priced. (Relatively speaking)

Re: Going to US - Roaming plan

BKNS27 — Thu, 11 Aug 2022 00:23:34 GMT

@Hussainsyed

You purchased the wrong Add-on. The one you want is the 1000 minute US calling for $15 if you are calling from Canada.

The 10 days US talk and data Roaming will only work if you are in the US.

Contact a CS_Agent for a refund and explain your error.