topic Re: what is the number i need to call if I want to speak to a customer agent? in Get Support

what is the number i need to call if I want to speak to a customer agent?

Theresa400 — Wed, 10 Aug 2022 21:28:38 GMT

Re: what is the number i need to call if I want to speak to a customer agent?

Timer — Wed, 10 Aug 2022 21:29:27 GMT

@Theresa400

no contact phone number

just Here contact to support team by CS_Agent

Re: what is the number i need to call if I want to speak to a customer agent?

hTideGnow — Wed, 10 Aug 2022 21:29:58 GMT

Hi @Theresa400 you have to open ticket with CS Agent, they will reply via message or arrange live chat

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: what is the number i need to call if I want to speak to a customer agent?

Yummy — Wed, 10 Aug 2022 21:32:39 GMT

There is NONE.

Account related issues are handled by agent thorough personal mail - Community

Everything else give us a change to help you out.

Re: what is the number i need to call if I want to speak to a customer agent?

Lamoujustin — Wed, 10 Aug 2022 21:42:36 GMT

No number for call assistance, but you can leave Them a private message from this plateforme and you Will get assistance. Thanks

Re: what is the number i need to call if I want to speak to a customer agent?

darlicious — Wed, 10 Aug 2022 21:47:06 GMT

@Theresa400

There isn't one. Give us the details of your issue without any personal or account sensitive info and we will advise you of your course of action. Public mobile's online only business model aims to allow the customer maximum account self management with a minimal need for actual customer support unless absolutely necessary.

Re: what is the number i need to call if I want to speak to a customer agent?

Theresa400 — Wed, 10 Aug 2022 21:48:13 GMT

Thank you, here is my issue, on my credit card, i am being charged on a public mobile number and i dont know who belongs to that number, why that number is using my credit card to pay his/ her public mobile plan? can you help me trace?

Re: what is the number i need to call if I want to speak to a customer agent?

Lamoujustin — Wed, 10 Aug 2022 21:53:00 GMT

Hi Theresa.

Do you have an account with public mobile or not. If yes, Then you can manage it from your profile. Otherwise, you Might call your Banks to stop payment.

Re: what is the number i need to call if I want to speak to a customer agent?

Theresa400 — Wed, 10 Aug 2022 21:55:29 GMT

i have an account but i dont use my credit card to pay my monthly bills.. I wanted to know trace who is using my card but i only see it on my monthly statement that it is charged by a public mobile number and its in BC, I am from Calgary Alberta

Re: what is the number i need to call if I want to speak to a customer agent?

esjliv — Wed, 10 Aug 2022 21:56:23 GMT

@Theresa400 wrote:
Thank you, here is my issue, on my credit card, i am being charged on a public mobile number and i dont know who belongs to that number, why that number is using my credit card to pay his/ her public mobile plan? can you help me trace?

@Theresa400 - since we are all customers and members like you here, we cannot see your account and these details.

You may want to reach out to customer support, who are Public Mobile representatives (CSA) on this one.

See @hTideGnow 's post on the 2 ways to submit a ticket to CSA.

Re: what is the number i need to call if I want to speak to a customer agent?

Timer — Wed, 10 Aug 2022 21:58:11 GMT

@Theresa400

as i post to you above link for how to contact support team by private message CS_Agent to get refund.

Re: what is the number i need to call if I want to speak to a customer agent?

Theresa400 — Wed, 10 Aug 2022 22:01:44 GMT

i sent a private message to CS Agent but no reply yet... My credit card is being charged since January 2022... I just noticed now by this public mobile user. I wanted public mobile to remove my card from that number, and who is using that.

Re: what is the number i need to call if I want to speak to a customer agent?

Timer — Wed, 10 Aug 2022 22:06:37 GMT

@Theresa400

but that 7 month now you found it, anyway someone will be help you don't worry about it just relax

Customer Support Agents Hours Of Operation (publicmobile.ca)

no one help you then make call to your bank make report dispute charge, and change credit card number.

Re: what is the number i need to call if I want to speak to a customer agent?

esjliv — Wed, 10 Aug 2022 22:10:10 GMT

@Theresa400 wrote:
i sent a private message to CS Agent but no reply yet... My credit card is being charged since January 2022... I just noticed now by this public mobile user. I wanted public mobile to remove my card from that number, and who is using that.

@Theresa400 it is curious what you mean when you say 'remove my card from that number'.

Where are you seeing a phone number that you do not recognize?

OOH, wait you see a public mobile charge on your credit card and the description says something like this:

"PUBLIC MOBILE 855-4782542 BC"

That is a charge public mobile is applying to your card, that is not a phone number for an account.

If you activated in January 2022 and you were having issues activating perhaps, a 2nd account/payment setup was added in error. Of course this is not a good thing, so only CSA can fix this, if this is similar to what happened.

So you are topping up with vouchers, are you, for payments? Or using another card perhaps on your actual account?

Re: what is the number i need to call if I want to speak to a customer agent?

Theresa400 — Thu, 11 Aug 2022 01:12:18 GMT

i did report to my bank now, and my card is changed

Re: what is the number i need to call if I want to speak to a customer agent?

Timer — Thu, 11 Aug 2022 01:14:23 GMT

@Theresa400

and also you did to contact to CSA, them check it out who is use your credit card, you know, waiting for them answer