topic Re: not recieve a SIM . in Get Support

not recieve a SIM .

Khanhlechau65 — Wed, 10 Aug 2022 19:53:31 GMT

I brough a Sim card on 2 Aug, 2022 , my authorization code # 310536 but i didn't recieve

Please check , why a SIM not coming and send me a ticket thank's

kevin

Re: not recieve a SIM .

softech — Wed, 10 Aug 2022 20:00:35 GMT

@Khanhlechau65 It could take as many as 3 weeks for PM to ship the SIM card. Yes, it is long and not good

You can open ticket with PM support and ask them for order status. Message them with your order #

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: not recieve a SIM .

Timer — Wed, 10 Aug 2022 20:25:02 GMT

@Khanhlechau65

take a look for info about SIM card (publicmobile.ca)

contact support team by CS_Agent with your order #.

Re: not recieve a SIM .

Yummy — Wed, 10 Aug 2022 20:27:18 GMT

You should receive SIM from PM within 3 weeks. Unfortunately PM's process is a little bit slow but you will get SIM eventually unless mail get lost. You can always inquire with agent but reply will be the same: It is in a mail...

Re: not recieve a SIM .

BKNS27 — Wed, 10 Aug 2022 21:41:54 GMT

@Khanhlechau65

PM will take 3-10 days to ship your SIM out and up to 2 weeks for Canada Post to deliver it.