topic Re: Unblock account in Get Support

Unblock account

8739918888 — Wed, 10 Aug 2022 22:22:45 GMT

Re: Unblock account

hairbag1 — Wed, 10 Aug 2022 20:48:59 GMT

@8739918888 wrote:
Hello
My name is Yaaqob
please unblock my accoun
my old email was xxx
and I ask you to change it to xxx

because my old email no longer exists erase with gma
and today i tried to pay my bill and i can't because every time i try to log in the system and i have my pin it sends a verification code by email only no text messag
I cannot access my account from xxx xxx xxxx
Today in the Puplic Mobile store where I bought my chip that has become a Koodo store and they say they can't help me and also I don't have the four-digit code to choose the $25 plan and pay my account with my credit card.

WOW...only thing missing is your credit card number !!

You should remove all personal info as this is a public forum...who knows if there could be some bad-guys lurcking in here !!

Re: Unblock account

RossN — Wed, 10 Aug 2022 20:51:29 GMT

@8739918888

contact a cs agent to change your email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Unblock account

Timer — Wed, 10 Aug 2022 20:52:57 GMT

@8739918888

contact support team by CS_Agent to change email, and set new password.

Re: Unblock account

MrSpock — Wed, 10 Aug 2022 20:59:28 GMT

@8739918888 i guess you are unaware that you are on an open forum ,unless you want to get hacked ,remove your personel info by clicking on the little down arrow in the circle top right corner of your post to edit your post!!

Re: Unblock account

8739918888 — Wed, 10 Aug 2022 21:03:42 GMT

Thanks

Re: Unblock account

8739918888 — Wed, 10 Aug 2022 21:08:30 GMT

Thanks

Re: Unblock account

will13am — Wed, 10 Aug 2022 21:33:44 GMT

@hairbag1 wrote:
WOW...only thing missing is your credit card number !!
You should remove all personal info as this is a public forum...who knows if there could be some bad-guys lurcking in here !!

Wow, how helpful to quote the post so the data is duplicated. 🙄

Re: Unblock account

dabr — Wed, 10 Aug 2022 21:55:31 GMT

@8739918888 You should use the links provided by @RossN and ask customer support to change your community username if that is also your tel. number.

Re: Unblock account

hairbag1 — Wed, 10 Aug 2022 23:05:09 GMT

Before I hit Reply...I X'd out the info to demonstrate to OP the at-risk text.