topic Re: Add data help in Get Support

Add data help

Aleader — Wed, 10 Aug 2022 19:54:04 GMT

I am trying to purchase a data add on but it keeps saying sorry something went wrong no matter what I try. It also doesn't work by calling *611. My bank says my card is fine. I have used this card online today and it works fine. It's the same pre registered card as always

Re: Add data help

RossN — Wed, 10 Aug 2022 19:57:11 GMT

@Aleader hi try clearing your cache and cookies or you can try a new browser in ingognito mode, try that see if it helps ,reboot your device or try a different device if avaliable

Re: Add data help

dabr — Wed, 10 Aug 2022 20:00:25 GMT

@Aleader Try clearing your browser cache/cookies and use incognito mode or another browser. Just make sure that the purchase of data didn't already go through so check to see what is available under Plans/Add-ons first too. PM's new self serve account is having a lot of issues with payments/purchases but they do eventually go through after a few refreshes of the page too (bottom right of account page).

Re: Add data help

Timer — Wed, 10 Aug 2022 20:20:18 GMT

@Aleader

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

and tried again.

Re: Add data help

Aleader — Wed, 10 Aug 2022 20:47:20 GMT

Should it not work over the phone? Still not having any luck cleared cache and tried incognito.

Re: Add data help

esjliv — Thu, 11 Aug 2022 01:06:55 GMT

@Aleader wrote:
Should it not work over the phone? Still not having any luck cleared cache and tried incognito.

Not all addons are available through our 611 services to purchase. So, it depends which one you are trying to buy. Which one are you trying to buy?

Re: Add data help

Aleader — Tue, 23 Aug 2022 19:45:53 GMT

It was the 1gb add on. But it keeps saying oops something went wrong contact your card company. I've been having to go to town to purchase vouchers there is absolutely nothing wrong with my card. I've always used the sa.e card no issue for my pm payments and I use it daily online and in person it's not my card. But it magically has stopped working online and over the phone with public mobile. So frustrated right now with pm... No issues in the four years I've had it and now so many issues lol