topic Re: Authentification in Get Support

Authentification

tp0436 — Wed, 10 Aug 2022 22:30:32 GMT

Every time I lock in my account, I see a sign turn and turn very long before I get the question that I want SMS or email. That's really a waste of time. Could you shorten the waiting time ? Sometime I have to give up waiting.

Thank you.

tp0436

edited by computergeek541: miscategroized as Community

Re: Authentification

RossN — Wed, 10 Aug 2022 20:04:21 GMT

@tp0436 hi there have been a lot of issues since the upgrades , they are working on the issues, they are slowly getting fixed 🙄

Re: Authentification

softech — Wed, 10 Aug 2022 20:05:14 GMT

@tp0436 You can disabled the 2FA authentication if you like, but of course, not as safe

next time, try to use a different browser and see if it works faster. I wonder if it is cache or browser issue.

Re: Authentification

Timer — Wed, 10 Aug 2022 20:18:05 GMT

@tp0436

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to Profile and Disabled for Two-factor authentication at login.

you will get verification code by email or SMS... if your account not active you can't getting SMS, then you will get by Email.
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Authentification

Yummy — Wed, 10 Aug 2022 20:24:27 GMT

Even logging in takes some time with those hypnotic circles flashing.

You can turn off 2FA if you have strong password.

Re: Authentification

BKNS27 — Wed, 10 Aug 2022 21:40:22 GMT

@tp0436

It sounds like your wifi has a weak connection.

It is faster having the 2FA code text sent to your phone.

Re: Authentification

esjliv — Thu, 11 Aug 2022 01:01:34 GMT

@Yummy wrote:
hypnotic circles flashing.

@Yummy Right!?