topic Wrong plan in Get Support

Wrong plan

XHRGN — Wed, 10 Aug 2022 19:59:50 GMT

I changed my plan and minutes later topped up, however it reverted to the old plan! I wanted to upgrade to the 65 dollar plan.

Re: Wrong plan

softech — Wed, 10 Aug 2022 20:03:48 GMT

@XHRGN has PM charge you yet? did you click Change Plan now or Change on the next renewal date?

If you clicked Change on the next renewal date, then you have actually scheduled a change on the late date. So, if you want the new plan now, you can go back and click Change plan now

If you actually clicked Change plan now, check if PM charged you. If they did , you can be seeing a cached page and not the updated view. You can then log back into My Account with Incognito mode or a different browser like Edge/Firefox/Chrome.

Re: Wrong plan

dabr — Wed, 10 Aug 2022 20:03:30 GMT

@XHRGN Did you select Change at Next Renewal (recommended) or Change Now? The first option will change the plan at your next payment cycle. If you want to make the plan change immediate, then log back and select Change Now, if you did schedule the plan change that is. Reminder that PM doesn't refund/prorate for unused features for immediate plan changes.

Re: Wrong plan

Timer — Wed, 10 Aug 2022 20:11:46 GMT

@XHRGN

when you changed plan is will be taken up to 48 hr to kick in your account.

use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to Plan.

Re: Wrong plan

dabr — Wed, 10 Aug 2022 20:20:15 GMT

@Timer Plan changes are immediate. If you are referring to the 4G speeds taking 48 hours to become effective, then please note that in your post.

Re: Wrong plan

Timer — Wed, 10 Aug 2022 20:22:16 GMT

@dabr

why i reading in here is taken up to 48 hr 3G to 4G LTE data speed (publicmobile.ca)

Re: Wrong plan

dust2dust — Wed, 10 Aug 2022 20:23:33 GMT

@Timer- then your prior reply is irrelevant to the OP.

Re: Wrong plan

dabr — Wed, 10 Aug 2022 20:27:10 GMT

@Timer OP has posted about plan change not happening, of course, he might be referring to not seeing 4G speed, which does take 48 hours to become effective. Until OP clarifies as to what he is asking, it's better to respond to his question and, of course, a good idea to ask first if he's asking about the 4G speed instead.

@XHRGN please clarify your question and if you are asking about the 4G speed (which takes 48 hours), then please edit your post to make your question clear.

Re: Wrong plan

XHRGN — Wed, 10 Aug 2022 21:28:17 GMT

It was a 4G plan I was upgrading to. However the message said it would take place immediately I thought. Does this mean the new plan will take place tomorrow and the rest of the payment will be taken? Or am I stuck with my old plan for another month?

Re: Wrong plan

dabr — Wed, 10 Aug 2022 21:42:29 GMT

@XHRGN The plan change is immediate if you chose Change Now and not Change at Next Renewal. Speed change from 3G (old plan) to 4G would take 48 hours. Were you charged for the plan change? If not, you can go back to the account and cancel the scheduled change (if applicable) to Change Now option for immediate plan change.

edit: typos