topic Re: My Plan details dont have the promotion in Get Support

My Plan details dont have the promotion

melmcbain — Wed, 10 Aug 2022 16:29:33 GMT

I had signed up for a promotion $25 data plan 2GB+2GB plan

However, I was surprised to be constantly getting a notification of the data plan limit reached.

Upon checking my account it shows a 1GB plan

Re: My Plan details dont have the promotion

Lux — Wed, 10 Aug 2022 16:37:08 GMT

When did you get the promotion / How long has it been since you joined Public Mobile?

You can try contacting a representative by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: My Plan details dont have the promotion

BKNS27 — Wed, 10 Aug 2022 16:52:30 GMT

@melmcbain

Not sure if this promotion ever existed.

$25 plan with 4gb?
Never seen such a promo.

Re: My Plan details dont have the promotion

Yummy — Wed, 10 Aug 2022 16:55:10 GMT

What kind of promo was that? I do not recall seeing such promo for PM service.

Have you Ever seen on your account 2+2GB of data?

Re: My Plan details dont have the promotion

Timer — Wed, 10 Aug 2022 17:44:21 GMT

@melmcbain

not have promotion $25 data plan 2GB+2GB,

promotion is for 2GB data free for 12 or 6 month,

check out in here: https://publicmobile.ca/en/on

your plan for $25 has just 1GB + 2GB data free for 12 or 6 month.

maybe the promo you have is end then you will not see it anymore and you will just get 1GB data.

Re: My Plan details dont have the promotion

JL9 — Wed, 10 Aug 2022 19:33:01 GMT

I'm assuming you mean 3GB in total instead of 4. If you never received it for the 6 or 12 months but you activated it when it was still available, you can get a CSA to manually add it for you

Re: My Plan details dont have the promotion

melmcbain — Fri, 12 Aug 2022 16:02:47 GMT

Over 2 years now

Re: My Plan details dont have the promotion

melmcbain — Fri, 12 Aug 2022 16:04:21 GMT

It was a one time 1 day offer Been 2 years now since I'm on the plan

Re: My Plan details dont have the promotion

melmcbain — Fri, 12 Aug 2022 16:05:39 GMT

Yes I did and it seems to have changed than what it was before where it mentioned 2gb+2gb previuosly Now show 1Gb for $25?

Re: My Plan details dont have the promotion

melmcbain — Fri, 12 Aug 2022 16:07:43 GMT

I don't even see the +2GB you speak about

Re: My Plan details dont have the promotion

melmcbain — Fri, 12 Aug 2022 16:08:02 GMT

Thank you