topic Re: Account in Get Support

Account

Beckz1 — Wed, 10 Aug 2022 18:43:47 GMT

How can I get into my account if my email doesn't work any more

Re: Account

dust2dust — Wed, 10 Aug 2022 18:47:10 GMT

The email address you used for your account is just login credentials. It can be a fake address. It can be expired. It can be deleted. It's just used for login. The problem is if you forget your password. But there's a texting option for that. If your service is suspended though then that won't work. Then you would need the support people to change your email address or reset your password.

Re: Account

Timer — Wed, 10 Aug 2022 19:06:33 GMT

@Beckz1

contact support team by private message CS_Agent to change email, and set new password, and get all info you needed.

Re: Account

Beckz1 — Wed, 10 Aug 2022 19:28:45 GMT

@Timer wrote:
@Beckz1
contact support team by private message CS_Agent to change email, and set new password, and get all info you needed.

Thank you how can I find cs agent

Re: Account

dabr — Wed, 10 Aug 2022 19:33:24 GMT

@Beckz1 PM prefers you first try to submit a ticket via chatbot for customer assistance here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent using link provided or here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437