topic Re: Unable to access add-on data in Get Support

Unable to access add-on data

Blossom — Wed, 10 Aug 2022 18:17:16 GMT

Hi.

I recently bought an extra gig of data to use for this month, i also have 2gigs of promotional data included. I used up the data included with my plan but my phone seems to refuse to use the add-on data i've purchased

i also get the notification that i need to sign into public mobile but tapping on that just gives me the blank white page "internal server error" info.

I really need access to the internet how can i fix this

Re: Unable to access add-on data

Timer — Wed, 10 Aug 2022 18:20:51 GMT

@Blossom

you have data left and when your plan data is end and then the Add-on data you buy it will be kick on,

tried rebooting device.

Re: Unable to access add-on data

hTideGnow — Wed, 10 Aug 2022 18:23:44 GMT

HI @Blossom The error you got about sign into PM is a sign that you have no data at the moment. Look like the new data add-ons has not kick in yet.

Please reboot your phone first and try again

Re: Unable to access add-on data

Blossom — Wed, 10 Aug 2022 22:43:27 GMT

I have rebooted my device, a Nokia 2.1 several times, no change.

Re: Unable to access add-on data

Blossom — Wed, 10 Aug 2022 22:43:59 GMT

I bought the add-ons several days ago. I have also rebooted my device, a Nokia 2.1 several times, no change.

Re: Unable to access add-on data

esjliv — Thu, 11 Aug 2022 02:07:02 GMT

@Blossom - do you have your device set to disable data when it reaches a certain level? Check the settings of your device to see if you have a data limiter set, if so change the amount or remove it.

If still issues, try 1 or more of the below:

toggle into / out of airplane mode
remove and reinsert your sim card
perform a reset of your device's network settings
try your sim card into another compatible device to make sure data works

Re: Unable to access add-on data

Blossom — Fri, 12 Aug 2022 19:00:14 GMT

Hi, i've tried all of your suggestions but no change 😞 there was no data limit set, only a data warning, i also tried changing the data used from 4g to 3g as well but nothing.