topic Data in Get Support

Data

phyllis54- — Wed, 10 Aug 2022 17:58:05 GMT

I was notified last week that I had used up 75% of my data, then added to it and now I got the same notification! What is happening?

Re: Data

RossN — Wed, 10 Aug 2022 18:00:24 GMT

@phyllis54- hi go into your self serve account to get an accurate account of your avaliable data, sometimes those texts are not very accurate

Re: Data

Timer — Wed, 10 Aug 2022 18:00:58 GMT

@phyllis54-

call *611 press 3 and you need your 4 digit PIN, to check out your usage,

or use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

to check your history usage,

and turn off your app background.

Re: Data

esjliv — Thu, 11 Aug 2022 02:14:18 GMT

@phyllis54- - go by what the remaining data is showing in your My Account, as this is normally the most accurate:

Also check...do you have your device set to warn you or disable data when it reaches a certain level? Check the settings of your device to see if you have a data limiter set, if so change the amount or remove it.