topic Re: too much data usage in Get Support

too much data usage

drew238 — Wed, 10 Aug 2022 15:49:18 GMT

I upgraded to a 4g plan and notice the data usage has quadrupled, if not more using 4 g compared to 3g for the same time I am online. Is this normal?

Note: I am not downloading movies or any game play, just some news vids and online searches etc

Re: too much data usage

will13am — Wed, 10 Aug 2022 15:51:34 GMT

@drew238 , many of the video apps auto scale the video quality to data speed. That could be a contributing factor.

Re: too much data usage

Yummy — Wed, 10 Aug 2022 15:54:10 GMT

Did you actually check your usage day by day through your account?

Do you see any unusual usage?

Re: too much data usage

darlicious — Wed, 10 Aug 2022 16:18:03 GMT

@drew238

Any apps you use that contain video or HD imagery will automatically adjust the resolution quality based on your data speed. Go into each of your apps individual settings and chose the travel mode setting to reduce their mobile data usage. Then go thru your device's app settings and ensure all your background data is turned off. You will also be able to see the apps that are the biggest drain on your mobile data.

Re: too much data usage

drew238 — Wed, 10 Aug 2022 16:24:49 GMT

yes...some days are almost a gig in less than 2 hours. This does not seem right to me. As far as scaling is concerned, I don't know how to check that.

Re: too much data usage

drew238 — Wed, 10 Aug 2022 16:35:07 GMT

I am using android. What is travel mode and how to i access it?

Re: too much data usage

BKNS27 — Wed, 10 Aug 2022 17:01:45 GMT

@drew238

If you are watching videos on 1080p, you can change it down to 720p on your phone.

Just tap on the settings icon on the top right of the video then quality then lower down.

Re: too much data usage

Timer — Wed, 10 Aug 2022 19:21:30 GMT

@drew238

change video quality to 480p is also will be HD,

turn off all apps background.

Re: too much data usage

darlicious — Wed, 10 Aug 2022 20:08:55 GMT

@drew238

If possible download video content on wifi to watch later when you are not on wifi or if video or image content is not necessary you can turn it off or minimize it in the app settings. For example YouTube uses the following data usage per hour....

240p—80MB of data or 1.3MB/min
360p—300MB of data or 3.3MB/min
480p—500MB of data or 5.0MB/min
720p—1.5GB of data or 8.3MB/min
1080p—3GB of data or 11.6MB/min

Re: too much data usage

dust2dust — Wed, 10 Aug 2022 20:21:41 GMT

480p is maximum SD. HD starts at 720p.

Re: too much data usage

dreager — Thu, 11 Aug 2022 07:49:50 GMT

Same issue here. On a 15 g plan and they say I used 10.5 g in the first 8 days of the month, I would normally use 3-4 g, or 400 mgs/day. They are doubling my usage. I've been in touch with cs-agents; had 5 reps and not one helped me other than to say there may be a glitch since the new page setup and to wait it out. They can't access the link to my account to see my usage which totaled 5 g for the first 8 days which I don't dispute, but NOT 10,5g. I'll be walking soon if this keeps up.

Re: too much data usage

drew238 — Thu, 11 Aug 2022 18:36:51 GMT

Yes, I checked it and still using about a gig a day....this seems ridiculous to me.

Re: too much data usage

hTideGnow — Thu, 11 Aug 2022 18:40:18 GMT

@drew238 wrote:
Yes, I checked it and still using about a gig a day....this seems ridiculous to me.

@drew238 did you check your phone?

you are using iPhone or Android?

Re: too much data usage

drew238 — Thu, 11 Aug 2022 18:44:40 GMT

android

Re: too much data usage

hTideGnow — Thu, 11 Aug 2022 19:07:58 GMT

HI @drew238

Go to the Mobile data usage page. you can see how much you used. I think you can also play around the start date of the cycle , then you can tell how much data used recorded on your device

Re: too much data usage

darlicious — Thu, 11 Aug 2022 22:58:01 GMT

@drew238

Set your data tracker to the correct dates of your 30 day cycle. Then go thru your apps to see which app(s) are using most of your data. Do you have your data saver on? Background usage off? You should set your data warning (100MB) and data limiter(250MB) so you can monitor your usage and understand when, where and why you have high usage.

When I got my new motor g7+ I immediately employed all of my data usage tools. With only 250mb of data in my plan but 20+GB of data add ons I always set my data warning to 100mb and limiter to 200mb so that I know when I am consuming a lot data and to stop it before it switches from plan data to add on data and it becomes a costly lesson in data management. If I waited for a 75% usage warning from pm I would burn thru $225+ worth of data add ons!

A few weeks later after New Year's I suddenly started to get high usage warnings from my phone and hitting my data limiter. I learned that I shouldn't be searching back thru my 150,000+ Google photos for a photo of @maximum_gato from 2014 as that uses a lot of data! But the warnings continued....until I finally found the culprit?!! Without noticing it seems pc optimum added video to their app. Even though I wasn't viewing the video it would play in the background when I accessed the app to scan my card or look at my offers. Once I turned off video in the app's settings (or I could set it to play on wifi only) the high data usage went away.

Take the time to adjust all of these kind of settings in each of your apps settings and the data settings of each app in your phone. And turn off the wifi assist setting as well in your phone. For Android you may have to check in your developer/builder options as well.