topic Re: Cannot sign in in Get Support

Cannot sign in

junkymobil22 — Wed, 10 Aug 2022 23:11:47 GMT

Hi, I have two accounts and cannot sign in to either of them anymore. I tried resetting my passwords and the system said new passwords accepted, but it will still not let me sign in.

Re: Cannot sign in

Lux — Wed, 10 Aug 2022 15:30:57 GMT

Is your email and password correct?

If so, try logging in in another browser or in Incognito mode.

Re: Cannot sign in

junkymobil22 — Wed, 10 Aug 2022 15:40:18 GMT

Hi Lux, I tried another browser and it works fine... thanks for your help.

Re: Cannot sign in

Lux — Wed, 10 Aug 2022 15:53:57 GMT

Good to hear 🙂

Re: Cannot sign in

tamsroche — Wed, 10 Aug 2022 17:48:27 GMT

I too am trying this for the last 2 weeks. Frustrating beyond belief. I will report that going into an incognito window works. Thanks for providing this info- I do however wish I had found it a few weeks ago and not spent over an hour trying to sort it out.

Re: Cannot sign in

reyexperiments — Thu, 03 Nov 2022 17:47:04 GMT

Did that end up addressing your issue? I am having the same issue, but it's not resolved by using a different browser.

Re: Cannot sign in

dust2dust — Thu, 03 Nov 2022 17:56:43 GMT

@reyexperiments- The system is not working today. You can buy vouchers in stores or online and dial 611 to enter them. Or use real time payments in some stores. Then that will reactivate your services without needing to log in.