topic Re: Email in Get Support

Email

Maddy79791 — Wed, 10 Aug 2022 22:37:53 GMT

I don't register my email for account

Re: Email

MrSpock — Wed, 10 Aug 2022 15:20:22 GMT

@Maddy79791 hi you can register here https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&lang=en&

Re: Email

Maddy79791 — Wed, 10 Aug 2022 15:25:55 GMT

I tried but no help

Re: Email

hTideGnow — Wed, 10 Aug 2022 15:27:32 GMT

@Maddy79791

did you activate in store? if you activated yourself online , you should have a My Account setup already.

But if you activated instore, then, yes, likely it wasn't created and you need to:

To set it up now, go to My Acccount site and click Register now (or this link: https://urlshortner.tiia.ai/XZxMjt) and follow the steps below:

You will have to come to this direct link to open ticket with CS agent
https://urlshortner.tiia.ai/XZxMjt
Click "Contact Us"
and then Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

At Step 1. Select an issue category , leave it with Password & Username Reset there,
Click Change my Self-Serve email and the click Next

At Step 2. Complete additional issue details, enter a email address you want to setup to login to My Account and pick one of the questions to answer to validate yourself

At the same step, you can choose to accept live chat or not, and click Next

In the next step to Verify your identity, click Verity by SMS Code, enter the phone number and Send a code

click "Submit Ticket" to complete the process

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Email

hTideGnow — Wed, 10 Aug 2022 15:29:12 GMT

@Maddy79791 wrote:
I tried but no help

HI@Maddy79791

I have the step by step for you above

But if it is confusing, then just message PM CS agent directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Email

Maddy79791 — Wed, 10 Aug 2022 15:29:17 GMT

It's take me to a page for issue a ticket which I have been doing . Is there any customer support on call where I can trouble shoot

Re: Email

Maddy79791 — Wed, 10 Aug 2022 15:32:52 GMT

I have been trying since 25 days but no help . I guess I will go with other provider . Thank you

Re: Email

hTideGnow — Wed, 10 Aug 2022 15:34:46 GMT

@Maddy79791 wrote:
It's take me to a page for issue a ticket which I have been doing . Is there any customer support on call where I can trouble shoot

HI @Maddy79791 message them and make sure you check the inbox here (top right , envelope)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Email

Timer — Wed, 10 Aug 2022 20:51:05 GMT

@Maddy79791

go to create a My Account

and
click
Contact Us
and submit a ticket,

if getting a error for submit ticket then contact support team by private message CS_Agent