topic Re: What can one do when the two step verification is being emailed to me? in Get Support

What can one do when the two step verification is being emailed to me?

garryllewellyn — Tue, 09 Aug 2022 21:25:41 GMT

The new system has me locked out Abdul O need to make a payment.

Re: What can one do when the two step verification is being emailed to me?

garryllewellyn — Tue, 09 Aug 2022 21:26:17 GMT

That should say it is not being emailed to me…

Re: What can one do when the two step verification is being emailed to me?

garryllewellyn — Tue, 09 Aug 2022 21:42:08 GMT

Can’t make a payment as I cannot access the account.

Re: What can one do when the two step verification is being emailed to me?

hTideGnow — Tue, 09 Aug 2022 21:44:17 GMT

Hi @garryllewellyn please open ticket either PM cs Agent :

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What can one do when the two step verification is being emailed to me?

dust2dust — Tue, 09 Aug 2022 21:44:55 GMT

You can edit your first subject line if you like. Is there an SMS option?

Re: What can one do when the two step verification is being emailed to me?

Timer — Tue, 09 Aug 2022 22:10:51 GMT

@garryllewellyn

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

until you complete updated credit card payment use vouchers,

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell: vouchers

or here to contact support team by CS_Agent to reset.

Re: What can one do when the two step verification is being emailed to me?

NDesai — Tue, 09 Aug 2022 23:52:34 GMT

@dust2dust wrote:
You can edit your first subject line if you like. Is there an SMS option?

PM does not allow SMS verification when an account status is Suspended. They won't even offer you SMS option because system thinks it's useless as you cannot receive SMS while in Suspended status which is fair. However, the same thing happens during renewal when your plan goes into Suspended status for a few hours despite services are working fine during that time. Email verification is the only way to get in.

Re: What can one do when the two step verification is being emailed to me?

dust2dust — Tue, 09 Aug 2022 23:55:12 GMT

@NDesai- Indeed. Thanks. The OP did not mention their account status.

Re: What can one do when the two step verification is being emailed to me?

NDesai — Wed, 10 Aug 2022 00:04:03 GMT

@dust2dust wrote:
@NDesai- Indeed. Thanks. The OP did not mention their account status.

They are trying to make a payment so i assumed it must be suspended. Either way, just wanted you and others to know what happens with 2FA when account is suspended.