topic Re: Payment in Get Support

Customer service

Mayyg — Tue, 09 Aug 2022 20:45:40 GMT

I need chenger for payment

Re: Customer service

dust2dust — Tue, 09 Aug 2022 20:49:12 GMT

"chenger"??

You can pay by voucher and enter it via the account or 611. If you already registered a card and if you know your 4 digit pin (which can be changed in the account) then you can also use the 611. Or you can use the real time payments.

Re: Customer service

Timer — Tue, 09 Aug 2022 21:00:20 GMT

@Mayyg

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

until you complete updated credit card payment use vouchers,

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell: vouchers

Payment

Mayyg — Tue, 09 Aug 2022 21:12:06 GMT

I need help to chenger my payment account

Re: Payment

MrSpock — Tue, 09 Aug 2022 21:15:28 GMT

@Mayyg hi go into your self serve account under payments you can change your method of payment in there

Re: Payment

hTideGnow — Tue, 09 Aug 2022 21:48:40 GMT

Hi @Mayyg can you login My Account? You can then go to Payment page and click Update payment information.

If there shows any error, try again using Incognito mode or try on a different browser

Re: Payment

Timer — Tue, 09 Aug 2022 22:07:45 GMT

@Mayyg

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Payment

Mayyg — Tue, 09 Aug 2022 22:24:50 GMT

But I can't login in right now my account

Re: Payment

Mayyg — Tue, 09 Aug 2022 22:25:41 GMT

I did forget password and I did new password still not work

Re: Payment

computergeek541 — Tue, 09 Aug 2022 22:29:07 GMT

@Mayyg wrote:
I did forget password and I did new password still not work

Please ask a custoemr support agent for help. That's can be done through https://widget.telus.tiia.ai/publicmobile/publicmobile.html and typing something such as "frogot self serve password".

Re: Payment

Timer — Tue, 09 Aug 2022 22:30:32 GMT

@Mayyg

contact support team by CS_Agent to reset for you.