topic Re: Bonus data missing in Get Support

Bonus data missing

Ron44 — Tue, 09 Aug 2022 21:54:06 GMT

Hello,

The bonus data for my line is no longer appearing and it seems as though data has been cut off on said line. Can somebody please reach out to me?

Thank you.

Re: Bonus data missing

Yummy — Tue, 09 Aug 2022 21:58:22 GMT

What bonus are you talking about? Christmas bonus? Try different browser or incognito mode or refresh page few times. Bonus has to be there unless you used it up all.

Mine is still solid there

Re: Bonus data missing

dust2dust — Tue, 09 Aug 2022 21:59:46 GMT

Which bonus data? Do you mean freebie data over the years? Or did you get activation bonus data? Did you change plans? Maybe you've simply used it all up.

Re: Bonus data missing

Timer — Tue, 09 Aug 2022 22:00:22 GMT

@Ron44

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page and check it out.

not see it then contact to support team by CS_Agent

Re: Bonus data missing

Ron44 — Tue, 09 Aug 2022 22:14:47 GMT

It was an extra 2GB/mth for I think 6 or 12 months (TBH, I forget, but it hasn't even been 6 months since I signed up with PM). Nothing shows up except for the default 1GB included in the plan on mobile or a desktop browser in private mode.

Re: Bonus data missing

Ron44 — Tue, 09 Aug 2022 22:16:40 GMT

Was supposed to be an extra 2GB for 6 or 12 months as I mentioned to @Yummy above.... doesn't show up in the new portal and doesn't seem to be working on the line either. Screwed up migration? I saw at least one other user posting with the same issue.

Re: Bonus data missing

Ron44 — Tue, 09 Aug 2022 22:16:58 GMT

Going to reach out to CS. Thanks.

Re: Bonus data missing

Ron44 — Tue, 09 Aug 2022 22:17:17 GMT

Thanks for the help all! Have a good one!

Re: Bonus data missing

JL9 — Wed, 10 Aug 2022 04:03:40 GMT

The new self serve seems to have some bugs where the data doesn't show up accurately. Hopefully it is just that, but a CSA can investigate for you and resolve it so you get the last few months of your promo.

Re: Bonus data missing

darlicious — Wed, 10 Aug 2022 12:13:47 GMT

@Ron44

Did you ever take a screenshot of your overview page in the old self serve account? Or your welcome email from pm? Did you activate in store or online? This info will help determine the length of time of your data promo? 6 months, 12 months or unlimited (online only activations)?