topic Re: Forgot email n pin code in Get Support

Forgot email n pin code

Illness627 — Tue, 09 Aug 2022 21:59:41 GMT

Please help to reset. Trying to figure out how I used 10gb of data already.

Re: Forgot email n pin code

Timer — Tue, 09 Aug 2022 22:01:11 GMT

@Illness627

contact to support team by CS_Agent to reset.

Re: Forgot email n pin code

Yummy — Tue, 09 Aug 2022 22:11:09 GMT

For both you have to contact agent.

PIN can be only reset, agent cannot see it so you have to come up with new one.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: Forgot email n pin code

NDesai — Tue, 09 Aug 2022 23:45:10 GMT

@Illness627 Contact PM CSA_Agent to get your account password reset. Once you're in, review the data usage for the current plan cycle. You can download a CSV report and filter usage by data. That will show you when exactly and how much data you used. Also, see data usage on your phone. Review what apps used the most data. If there are apps that you don't often use on data, turn them off so they only work when you're on WiFi.