topic Re: Automatic Account Payment in Get Support

Automatic Account Payment

Moth — Tue, 04 Jan 2022 19:40:25 GMT

I set up my account to be automatically paid from my credit card a few weeks back. Today was the day for it to come out, but my public mobile account now says expired and it didn't get paid....and yep my credit card has anough money on it... Unsure why this is happening.

Re: Automatic Account Payment

7789849803 — Sat, 14 May 2016 04:44:37 GMT

@Moth This sounds like an error in the system. Our community moderator @Mary_M should be able to assist you further with this. Please wait upto 24 hours for her to respond.

Re: Automatic Account Payment

NDesai — Sat, 14 May 2016 06:07:11 GMT

Don't worry this is known issue where your account will say expired on the day of renewal. But all should be well by the morning.

@7789849803 that expiry status on the day of renewal still didn't get fixed yet...so i m pretty sure thats the issue for OP...

Re: Automatic Account Payment

Mary_M — Sat, 14 May 2016 13:17:00 GMT

Good morning @Moth

Thank you for informing us of this!

This is actually a known issue, but easily rectifiable 🙂

Can you kindly send me your phone number by private message?

Thank you!

Re: Automatic Account Payment

7789849803 — Sat, 14 May 2016 14:55:20 GMT

@NDesai Thanks - I forgot about that issue altogether!

Re: Automatic Account Payment

Moth — Sun, 15 May 2016 15:57:04 GMT

Thanks everyone so much for your responses!! I was out of cell service all day yesterday and when I got home the issue had resolved itself!

Re: Automatic Account Payment

robmue — Tue, 08 Aug 2017 22:21:45 GMT

You say it is a known issue with Auto Payment. Shoud work next day. I am on Auto Payment, account was charged, but another day without service. "Make a payment to reactivate your current plan. If you want to change your plan, make sure your payment covers the new plan.“

Could it please at least work one time properly? What is the problem ?? I need the phone for business purpose, but your service is ridicules!

Act soon before I change to Telus!

Robert