topic Re: Data in Get Support

Data

kblanchette — Tue, 09 Aug 2022 16:06:14 GMT

I've added the data add-on and it shows on my account that it has been purchased but it's not letting me use the data. It says I've used 100% of my data.

Re: Data

hTideGnow — Tue, 09 Aug 2022 16:15:16 GMT

HI @kblanchette try to reboot your phone once

Also, try to see if you have Data limit enabled on your phone , it might be your device blocking the use of data because of the limit

Re: Data

Timer — Tue, 09 Aug 2022 19:05:50 GMT

@kblanchette

maybe it is just a glitch in the system there is affecting your account,

tried turn off device and take out SIM card and reinsert back turn on.

call *611 and press 3 and you need your 4 digit PIN,, to check data usage.

Re: Data

kblanchette — Tue, 09 Aug 2022 19:42:39 GMT

How do I check that? thanks!