topic Re: US roaming and data in Get Support

US roaming and data

Berkley11 — Tue, 09 Aug 2022 19:29:08 GMT

I purchaced a $20 us roaming and data add on on friday august 5 and the service was absolutely useless. I was at Michigan raceway and was able to use it about 5 times. I have used this many times and never had this problem before. I would like my money back. Very upset with this. Al

Re: US roaming and data

Timer — Tue, 09 Aug 2022 19:30:13 GMT

@Berkley11

contact to support team by private message CS_Agent to them check it out your account.

Re: US roaming and data

MrSpock — Tue, 09 Aug 2022 19:31:33 GMT

@Berkley11 hi for a refund

you will need a customer service agent,

to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: US roaming and data

hTideGnow — Tue, 09 Aug 2022 19:31:43 GMT

HI@Berkley11 did you try to connect to both T-Mobile and AT&T and see which one works better?

Yes, if the roaming wasn't working out, open ticket with CS agent and complain, the might reverse the transaction or work out some compensation:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US roaming and data

Berkley11 — Wed, 17 Aug 2022 14:07:36 GMT

Problem solved. Thanks