topic Re: Phone not ringing in Get Support

Phone not ringing

Timtamarama — Tue, 09 Aug 2022 19:13:16 GMT

My phone will not ring and I can not even check my voicemail as it will not connect!

Re: Phone not ringing

will13am — Tue, 09 Aug 2022 19:17:05 GMT

@Timtamarama , are you able to confirm connection to the Public Mobile network on your phone?

Re: Phone not ringing

RossN — Tue, 09 Aug 2022 19:18:38 GMT

@Timtamarama dial *611 is your account active?

Re: Phone not ringing

Timer — Tue, 09 Aug 2022 19:43:43 GMT

@Timtamarama

turn off device take out SIM card and reinsert back turn on.

use browser from computer,clear cache and cookies and use one page inPrivate mode,

To Login Page

your account status is Active.

Re: Phone not ringing

Timtamarama — Tue, 09 Aug 2022 19:22:52 GMT

Yes I am connect to public mobile

Re: Phone not ringing

hTideGnow — Tue, 09 Aug 2022 19:23:16 GMT

HI @Timtamarama sound like a problem with your account or with the 3G network

First, login to My Account, is the account status Active?

Next, try to reseat your sim card , make sure you power off when you reseat the sim

And, if you have another phone, also try to put the PM sim card there to confirm if it connects. It could be your phone problem

Re: Phone not ringing

hTideGnow — Tue, 09 Aug 2022 19:25:08 GMT

@Timtamarama wrote:
Yes I am connect to public mobile

HI@Timtamarama if you are connecting to PM now, then it could be problem with 3G network

Try to change your network Type to 3G Only. After the change, it is possible the phone does not connect at all. If that is the case, it confirms that there is a 3G network in your area. Change it back to 4G or LTE first. Then, you can try to test voice calls again at another location

Re: Phone not ringing

Timer — Tue, 09 Aug 2022 19:26:46 GMT

@Timtamarama

Check the status of service outages

Re: Phone not ringing

Timtamarama — Tue, 09 Aug 2022 19:30:51 GMT

Tired all that nothing seems to help! I also only have one bar on my phone so that must have something to do with it! I have had no issue with my phone until now

Re: Phone not ringing

Timer — Tue, 09 Aug 2022 19:43:24 GMT

@Timtamarama

contact to support team by CS_Agent to check out your account.

Re: Phone not ringing

Timtamarama — Tue, 09 Aug 2022 20:17:33 GMT

I have been sent to the technical team for hopefully a solution!