topic Re: Never received SIM in Get Support

Never received SIM

Jsedman — Tue, 09 Aug 2022 18:30:34 GMT

I ordered a SIM card on July 5th and still haven't received it.

At this point, we have purchased a new phone in replacement of this with a different carrier and I would now like to have my $ refunded.

What are the next steps?

Re: Never received SIM

Timer — Tue, 09 Aug 2022 18:31:51 GMT

@Jsedman

contact to support team by private message CS_Agent to check it

Re: Never received SIM

hTideGnow — Tue, 09 Aug 2022 18:38:55 GMT

HI @Jsedman It usually take as many as 3 weeks for PM to ship the sim card. But it has been a month in your case,

message CS agent with your order number and ask for a refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Never received SIM

RossN — Tue, 09 Aug 2022 18:44:19 GMT

@Jsedman sorry there are no refunds for sim purchases as stated when you orderered it

Re: Never received SIM

JL9 — Tue, 09 Aug 2022 19:03:18 GMT

Unfortunately ordering it from PM can take ridiculously long, now into over the month mark and beyond, you would have seen that on here as many ppl have been dealing with that, best way to go is in store or some other options that can be a lot quicker. Although they say no refunds if you connect with a CSA and said you have been waiting for almost 5 weeks and as a result of their ridiculous delays they have lost a household of customers, as a gesture of goodwill they may refund although it is up to their discretion.

Re: Never received SIM

mgauthie1 — Tue, 09 Aug 2022 19:04:50 GMT

Good luck. I never even got service and was dinged for $45 and know now i will never get it back. On to another provider where i can actually speak to someone. This one sucks.