topic Upgraded plan problems in Get Support

Upgraded plan problems

Brintonmicah — Tue, 09 Aug 2022 18:20:34 GMT

I upgraded my plan to increase my data when my plan reset lastnight. I can see in my payment history that I have paid for the new plan, but the increased data is not reflected in my account. It’s still showing the old plan, and the increased data is not available to me. How can this be corrected?

Re: Upgraded plan problems

Timer — Tue, 09 Aug 2022 18:25:43 GMT

@Brintonmicah

it's take up to 48 hr to add in your account... and after 2 day do rebooting device.

Re: Upgraded plan problems

MrSpock — Tue, 09 Aug 2022 18:25:47 GMT

@Brintonmicah hi there have been issues with self serve updating, try clearing your cache or try a different browser in ingognito mode

Re: Upgraded plan problems

computergeek541 — Tue, 09 Aug 2022 22:37:04 GMT

@Timer wrote:
@Brintonmicah
it's take up to 48 hr to add in your account... and after 2 day do rebooting device.

Plan details updated immediately in the Self Serve account. It's only the speed of data that takes 48 hours to update. Also, if a plan details aren't being shown correctly in Self Serve, rebooting the phone wouldn't change that.

Re: Upgraded plan problems

softech — Tue, 09 Aug 2022 22:53:50 GMT

@computergeek541 wrote:
Plan details updated immediately in the Self Serve account. It's only the speed of data that takes 48 hours to update. Also, if a plan details aren't being shown correctly in Self Serve, rebooting the phone wouldn't change that.

I thought this piece of information was repeated many times already... 🤔