topic Re: Refund From Auto Pay in Get Support

Refund From Auto Pay

nutsack — Tue, 09 Aug 2022 15:12:13 GMT

My wife forgot to delete auto pay and was charged for a month. She had left the country and not back til next year. Any way to get a refund?

Re: Refund From Auto Pay

computergeek541 — Tue, 09 Aug 2022 15:17:40 GMT

Sorry, but Public Mobiles plans aren't refundable.

Re: Refund From Auto Pay

softech — Tue, 09 Aug 2022 15:19:27 GMT

@nutsack

No, PM is prepaid support and they refund because of that reason 😞

Also, she will not be back till next year. You can only suspend for no more than 90 days. With you paid today, your next renewal date will be Sept 8. Assuming you let it suspended on Sept 8, you have to make sure you reactivate the account NO later than December 7. I suggest you to renew 5 days before that just in case something goes wrong

Let us know if you need more help with suspension without losing your number

Re: Refund From Auto Pay

Yummy — Tue, 09 Aug 2022 15:19:17 GMT

PM does not provide refund being pre-paid service.

You have to log in into her account and remove autopay. Even better is to ask agent to remove her credit card info to avoid accidental charges.

Removing autopay her account will be suspended on next renewal and after 90 days of suspension deleted, number lost. I she wants to keep her number there are few ways to do that.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Re: Refund From Auto Pay

CountyDownIeUk — Tue, 09 Aug 2022 15:51:24 GMT

As per @softech you could develop a plan and paying/suspending to keep the account alive and the number including changing it to a $15 plan if not already.

If is on the old rewards there may be some one here that will take over the account for you.