topic Incoming call charges in Get Support

Incoming call charges

terrismj — Tue, 09 Aug 2022 15:08:27 GMT

Most answers say that incoming calls are charged against your minutes but the plan clearly states UNLIMITED INCOMING CALLS. Can someone please clarify this.

Re: Incoming call charges

Yummy — Tue, 09 Aug 2022 15:12:05 GMT

EVERY Plan has Unlimited incoming calls.

$15 Plan has 100 minutes outgoing calls. All other plans have unlimited outgoing calls.

SMS domestic/international is unlimited for all Plans.

Re: Incoming call charges

CountyDownIeUk — Tue, 09 Aug 2022 15:15:50 GMT

Calls will be listed in your usage but not deducted from your 100 minutes, if your are on the $15 plan.

Re: Incoming call charges

Lux — Tue, 09 Aug 2022 15:31:51 GMT

You get unlimited incoming calls. Incoming calls will NOT count against your outgoing call minutes.

Re: Incoming call charges

hTideGnow — Tue, 09 Aug 2022 15:40:51 GMT

@terrismj wrote:
Most answers say that incoming calls are charged against your minutes but the plan clearly states UNLIMITED INCOMING CALLS. Can someone please clarify this.

HI @terrismj No, for all current plans, incoming calls DO NOT counted towards your outgoing mnutes

Re: Incoming call charges

benfatto — Tue, 09 Aug 2022 15:43:09 GMT

@Yummy The $10, now $13, grandfathered plan still has limited minutes in & out.

Re: Incoming call charges

Yummy — Tue, 09 Aug 2022 16:31:05 GMT

@benfatto wrote:
@Yummy The $10, now $13, grandfathered plan still has limited minutes in & out.

Thanks. I forgot to put word 'current'.

Re: Incoming call charges

Timer — Tue, 09 Aug 2022 19:19:58 GMT

@terrismj

tried rebooting device and ignore the message, it's automatically message by system,
in here not have Extra charge, when your plan service is not allowed you to do so then is not going through,

also if you make call not going through just add 1 in front of area code.

Re: Incoming call charges

computergeek541 — Tue, 09 Aug 2022 22:20:29 GMT

@Timer wrote:
@terrismj
tried rebooting device and ignore the message, it's automatically message by system,
in here not have Extra charge, when your plan service is not allowed you to do so then is not going through,

also if you make call not going through just add 1 in front of area code.

Rebooting the device can't possibly change what it reports for incoming in the Self Serve usage details. Also, the customer isn't asking about nor having difficulties making outgoing calls. Adding 1 in fron the area code for outgoing calls sn't going to change how incoming call usage history is recorded on the account nor is it going to change if minutes are deducted.