topic Re: Password won’t reset in Get Support

Password won’t reset

kosk8085 — Tue, 09 Aug 2022 13:04:37 GMT

This message comes up when I attempt resetting my password. “There was an error resetting your password. Please try again later.”

Re: Password won’t reset

will13am — Tue, 09 Aug 2022 13:16:14 GMT

@kosk8085 , try using a different browser or incognito mode. Cache and cookies sometimes gets in the way of things.

Re: Password won’t reset

kosk8085 — Tue, 09 Aug 2022 13:22:12 GMT

Unfortunately that doesn’t work either.

Re: Password won’t reset

benfatto — Tue, 09 Aug 2022 15:49:29 GMT

Then you'll need to open a trouble ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can send a private message directly to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Password won’t reset

Timer — Tue, 09 Aug 2022 19:56:25 GMT

@kosk8085

close all browser and use browser from computer,and clear cache and cookies and use one page inPrivate mode,

then Reset Password

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically will see verification Success.