topic Re: International Call in Get Support

International Call

Ayshan90 — Tue, 09 Aug 2022 03:20:52 GMT

Hello,

I have purchased 300 international minutes to call to my friend who lives in Kenya, Nairobi. But your service is not working. While I am trying to call, the automatic response is "Hi, your call cannot be completed, please check the number again". I checked this with other countries too, tried to call to Azerbaijan and Turkey too, but the result did not change.

The phone numbers i am calling to are correct!
Thank you,

Ayshan

Re: International Call

CountyDownIeUk — Tue, 09 Aug 2022 03:18:32 GMT

What does it say?

Re: International Call

JK8 — Tue, 09 Aug 2022 03:19:12 GMT

@Ayshan90

Kenya is not included in calling.

Contact an agent to see about getting your account credited for the add on.

You can try contacting an agent.

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Re: International Call

JK8 — Tue, 09 Aug 2022 03:24:44 GMT

@Ayshan90

I am going to suggest you and your friend install WhatsApp and call each other over wifi.

Re: International Call

Timer — Tue, 09 Aug 2022 03:27:45 GMT

@Ayshan90

you buy it add-ons but this countrie not have,

contact to support team by CS_Agent to remove add-ons from your account.

Re: International Call

JL9 — Tue, 09 Aug 2022 03:43:26 GMT

As suggested VoIP is prob the way to go or you can find some international calling cards that do work for Kenya at cost effective prices

Re: International Call

hairbag1 — Tue, 09 Aug 2022 03:52:58 GMT

@Ayshan90...

best option is to go to local 7/11 or Walmart and purchase calling card for calls to countries not on the list of eligible countries. Calling cards are fairly inexpensive and are widely available.

Re: International Call

LegusY — Tue, 09 Aug 2022 04:18:48 GMT

Yeah unfortunately its not including in the international calling list of countries on PM, try calling your friend via WiFi, its more sustainable that way too!