topic Re: Unlock phone in Get Support

Unlock phone

Renee_ida6283 — Tue, 04 Jan 2022 09:42:13 GMT

i am having a hard time trying to find out the carrier and how to unlock. I'm pretty sure it's public

Re: Unlock phone

softech — Sat, 01 Jan 2022 16:21:57 GMT

@Renee_ida6283 wrote:
i am having a hard time trying to find out the carrier and how to unlock. I'm pretty sure it's public

@Renee_ida6283 PM does not sell locked phone. PM has only been selling CPO phones and they are all unlocked

What kind of phone is yours? when did you buy it? try to think which provider you were with back then.

Also, check the app, sometimes the carrier phones have some app tied with the carrier

Rogers has a lot of those bloatware..

Re: Unlock phone

Dunkman — Sat, 01 Jan 2022 16:23:14 GMT

@Renee_ida6283

Did you get your phone used? Most customers know their original carrier which they initially purchased the phone. If you put your PM SIM card and it is asking for unlock code, the original carrier is not Telus or Koodo (belong to same group of companies).

Or is it possible that your phone is blacklisted? You can check on this website:

https://www.devicecheck.ca/check-status-device-canada/

Re: Unlock phone

esjliv — Sun, 02 Jan 2022 00:21:08 GMT

@Renee_ida6283 wrote:
i am having a hard time trying to find out the carrier and how to unlock. I'm pretty sure it's public

@Renee_ida6283 more details would be helpful?

If your phone is locked to its previous provider, and not working for Public Mobile? Contact the previous provider to unlock it for you.

Or, are you getting a SIM lock or PUK lock message?

Some help info. gathered for by an oracle on PUK.

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Unlock phone

Renee_ida6283 — Sun, 02 Jan 2022 11:46:57 GMT

No it's not blacklisted

Re: Unlock phone

darlicious — Sun, 02 Jan 2022 12:03:20 GMT

@Renee_ida6283

Do you have a friend with Bell/Virgin/Lucky or Rogers/Fido/Chatr? If you do put their sim card in your phone to determine what network its locked to then you can figure out the provider. More likely to be the first or second tier of either of those parent companies. Then you can attempt to call and get it unlocked by the provider by saying it was donated or inherited or something along those lines. Depending on the manufacturer you may be able to get it unlocked by them....samsung offers this service but not all will give out unlocking codes.