topic Re: SIM won’t work in new to me used phone in Get Support

SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:36:25 GMT

bought a phone from my local facebook marketplace everything looked fine it reads that it’s public mobile when I plug my sim in but it won’t connect to give me service, when I click into network it says phone it allowed but shows me my carrier and all the information I’ve reset network settings airplane mode restarted the phone with the sim card in what do I do?

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:37:16 GMT

Phone not allowed**

Re: SIM won’t work in new to me used phone

Timer — Tue, 09 Aug 2022 02:42:02 GMT

@Jennacherice

Check the Status of Your Device in that website

devicecheck.ca/check-status-device-canada

How check IMEI number Dial *#06# on your phone.

Re: SIM won’t work in new to me used phone

will13am — Tue, 09 Aug 2022 02:45:50 GMT

Could the phone be carrier locked?

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:46:29 GMT

Hey says it’s not blacklisted or reported stolen talked to Apple care they said something about needing my carrier to do something to fix it

Re: SIM won’t work in new to me used phone

Jasonb — Tue, 09 Aug 2022 02:47:17 GMT

Your device is likely carrier locked, or on the national blacklist (as lost or stolen). It will show public mobile that it's connected to but it won't allow calls or texts in North America, if on blacklist.

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:49:18 GMT

Says no sim restrictions or whatever seems to me me it’s unlocked

Re: SIM won’t work in new to me used phone

will13am — Tue, 09 Aug 2022 02:51:39 GMT

If the phone was carrier locked to the Telus network, the phone would work. There's no way that Public Mobile can unlock a phone that is locked to a different carrier network. You need to get the phone unlocked with the seller's help. They might have information on which carrier the phone is locked to.

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:50:50 GMT

I checked said website says the phone isint blacklisted or listed as stolen idk what I’m supposed to do from here

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:52:19 GMT

It doesn’t appear to be no

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:52:59 GMT

It appears to be unlocked how do I check for sure

Re: SIM won’t work in new to me used phone

softech — Tue, 09 Aug 2022 02:55:33 GMT

@Jennacherice

first check if the phone is clean or blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 02:56:22 GMT

Did that says it’s not

Re: SIM won’t work in new to me used phone

softech — Tue, 09 Aug 2022 02:58:35 GMT

@Jennacherice , good. When you put the PM sim into it, it didn't give you any error? it didn't ask you for any PUK code?

do you have any other sim card around? the best is to put in different sim card and see if it ask for PUK code.

If you don't have one , ask your friend. Ask 2 or 3 friends with different carriers, Rogers, Bell etc

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 03:00:47 GMT

Unfortunately my roommate also uses public lol so I’m not sure it didn’t ask me for a code just searched for a moment then just showed up with any bars for signal you’re highly overestimating the amount of friends I have lol

Re: SIM won’t work in new to me used phone

Jasonb — Tue, 09 Aug 2022 03:01:34 GMT

Two thing to try. (and I'm the owner of a very busy cell phone repair shop, and this is what we would do if you came in with the same issue).
1. Take the public sim and try in another phone that you know works and is unlocked (or locked to Telus). If the sim works fine in that phone...then you know the sim is fine.
2. Take another known working sim (from any network) and try it in your new phone. If the known working sim doesn't work in your phone, then you know the issue is with your phone specifically. If the issue IS with your phone, then you need to contact the seller and either try and return the phone, or get them to show you the phone is working with their sim.
A damaged sim reader in a phone can cause some Wonky things to happen, but if phone isn't blacklisted (or grey-listed....and yes, there is such a thing....locked by a network for non payment of contract), and doesn't work with 2 different sims, then the phone is the issue.
Hope this helps.
Jason

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 03:04:13 GMT

So in that instance I basically just pissed away $500 lol?

Re: SIM won’t work in new to me used phone

will13am — Tue, 09 Aug 2022 03:11:25 GMT

It's possible. When buying used merchandise, extensive testing before handing over payment is essential. What model of phone is this? $500 seems rather rich for a phone with no warranty.

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 03:12:27 GMT

It’s an iPhone 11 but I paid extra to have them deliver it

Re: SIM won’t work in new to me used phone

Jennacherice — Tue, 09 Aug 2022 03:14:50 GMT

lol I’m going to cry like grey listed what even is that who knew