topic Re: Plan not changed in Get Support

Plan not changed

Ddwa — Mon, 08 Aug 2022 21:56:53 GMT

I paid for a new plan and the charge is on my visa but when i just signed into my account it is showing my plan as the same old cheaper plan

Re: Plan not changed

softech — Mon, 08 Aug 2022 21:59:00 GMT

@Ddwa it could be just browser cache issue. Try with Incognito mode and login again, or try on a completely different browser , Edge/Chrome/firefox

Re: Plan not changed

Timer — Mon, 08 Aug 2022 22:42:01 GMT

~~@Ddwa~~

~~is take 48 hr to showing in your account changed.~~

edited by computergeek541: repeated instances of incorrect information

Re: Plan not changed

Ddwa — Mon, 08 Aug 2022 22:01:20 GMT

Its been 72

Re: Plan not changed

Ddwa — Mon, 08 Aug 2022 22:01:46 GMT

Re: Plan not changed

dabr — Mon, 08 Aug 2022 22:18:33 GMT

@Timer Does PM mention anywhere that changing plans takes 48 hours to complete? AFAIA the change should be immediate after changing plans unless PM changed something with the new Account rollout. Perhaps you are confusing it with the 4G data speed taking 48 hours to take effect. edit: to clarify, after plan has been changed from 3G plan to 4G plan.

Re: Plan not changed

Timer — Mon, 08 Aug 2022 22:08:36 GMT

@Ddwa

rebooting device,

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to Plan, maybe is will be showing the new one.

and if not see it is change then contact support team by private message CS_Agent to them change it for you.

Re: Plan not changed

Timer — Mon, 08 Aug 2022 22:13:34 GMT

@dabr

i know but it's not my system, them system New design them decide whats the system should works,

Differences between 3G and 4G LTE data speed (publicmobile.ca)

Re: Plan not changed

softech — Mon, 08 Aug 2022 22:45:50 GMT

@Ddwa Account change is instant if you click Change Plan now. There is no need to wait 48 hours. Only a 3G plan to 4G plan change requires 48 hours for the new speed to come up. In your case, whatever plan you pick, if you click Change plan now, the new plan should show up on your My Account immediately as long as PM successfully got the money from your credit card. Again, in your case, likely a cache issue and the page was not showing the proper plan details form the server

Re: Plan not changed

dabr — Mon, 08 Aug 2022 22:15:40 GMT

@Timer wrote:
@dabr
i know but it's not my system, them system New design them decide whats the system should works,
Differences between 3G and 4G LTE data speed (publicmobile.ca)

@Timer Sorry, don't understand your response. OP is asking about plan changes not 3G/4G data speed.

Re: Plan not changed

Timer — Mon, 08 Aug 2022 22:18:16 GMT

@dabr

yeah, but the same processor is take it, but @Ddwa sorry you change plan from 3G to 4G or?

Re: Plan not changed

hTideGnow — Mon, 08 Aug 2022 22:44:41 GMT

@Timer wrote:
@dabr
yeah, but the same processor is take it, but @Ddwa sorry you change plan from 3G to 4G or?

HI@Timer Same processor? how many processor PM has? and how much memory ? Sound like you know the PM system inside out.

Re: Plan not changed

computergeek541 — Mon, 08 Aug 2022 22:46:05 GMT

@dabr wrote:
@Timer Does PM mention anywhere that changing plans takes 48 hours to complete? AFAIA the change should be immediate after changing plans unless PM changed something with the new Account rollout. Perhaps you are confusing it with the 4G data speed taking 48 hours to take effect. edit: to clarify, after plan has been changed from 3G plan to 4G plan.

As you have suspected, there is no 48 hour delay to change a plan. The plan change happens as soon as an immediate plan change is done or as soon as a scheduled changed at renwal is completed. For both types of requests, there will be indications of the request immediately when looking inside the Self Serve account.

Re: Plan not changed

Timer — Mon, 08 Aug 2022 22:48:37 GMT

Hi @hTideGnow

you can review my link in my post above, and reading some at top up Get Help.

Re: Plan not changed

Ddwa — Mon, 08 Aug 2022 23:23:34 GMT

Changing from 3g to 4 but charge was on friday

Re: Plan not changed

Ddwa — Mon, 08 Aug 2022 23:24:22 GMT

3g to 4g

Re: Plan not changed

softech — Mon, 08 Aug 2022 23:27:55 GMT

H @Ddwa Changing from 3G to 4G

1. Plans details should show the new plan IMMEDIATELY. if it is not, try Incognito mode or try to check with a different browser

2. Speed change within 48 hours. It has been over 24 hours, try a speed test and see if speed changed. If it did, Perfect. If it is not, time to open ticket with PM Support and have them confirm

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there