topic Re: Problem with New SIMcard in Get Support

Problem with New SIMcard

Habib1368 — Mon, 08 Aug 2022 21:33:30 GMT

Hello!

I purchased a new SIMcard last week, then I registered. Now I can send and receive texts and the network for using the internet is active but I am not able to make or receive a phone call. My phone is HUAWEI Che2-L11 honor.

What's the problem?

Re: Problem with New SIMcard

esjliv — Mon, 08 Aug 2022 18:08:10 GMT

@Habib1368 - Does your phone have these bands?

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Have you restarted your phone yet since activation?

If yes, and your phone is compatible perhaps also try a reset of the network settings.

Public Mobile Representatives customer support agents (CSA) can be contacted to check on your account, by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Problem with New SIMcard

darlicious — Mon, 08 Aug 2022 18:34:45 GMT

@Habib1368

Your phone is not compatible for voice services with pm.

Quad-Band 850/900/1800/1900
Primary 2G network	GSM 850/900/1800/1900
Primary 3G network	UMTS 900/2100
Primary 4G network	LTE Cat4 800/900/1800/2600 (Bands 3,7,8,20)
Primary 5G network	Not supported
Primary data network	GPRS, EDGE, UMTS, HSDPA, HSUPA, HSPA+, LTE
Secondary 2G network	GSM 850/900/1800/1900
Secondary 3G network	Not supported
Secondary 4G network	Not supported
Secondary data network	GPRS, EDGE

Re: Problem with New SIMcard

BKNS27 — Mon, 08 Aug 2022 19:26:17 GMT

@Habib1368

This is an old phone the was discontinued.

It is always iffy if you purchase a non-North American phone.
Alway best to check here first before making your purchase.

Re: Problem with New SIMcard

Habib1368 — Mon, 08 Aug 2022 21:22:43 GMT

Thank you for your response. I have restarted my phone but can not receive calls or make one. Also, I have a 4G LTE band, WCDMA, and GSN.

Re: Problem with New SIMcard

darlicious — Mon, 08 Aug 2022 21:27:10 GMT

@Habib1368

All voice services on pm use the 3G network. Your phone is not compatible with pm's 3G network. Only data and text will work. Download textnow and choose a canadian phone # . Put your sim card in someone elses phone and call forward your pm number "always" to your textnow phone #. You can use voice services using your data. Then put your pm sim card back in your phone.

Re: Problem with New SIMcard

Habib1368 — Mon, 08 Aug 2022 21:28:02 GMT

Thank you! Is there any solution or change in the setting for solving this problem?

Re: Problem with New SIMcard

darlicious — Mon, 08 Aug 2022 21:31:57 GMT

@Habib1368

No not until telus enables VoLTE calling for pm customers. Rumour has it that may happen by the end of September or the end of the year? Until then you would have to use the workaround. Textnow uses about 0.5mb/min. So 250mb=500min.