topic Re: How do I get support? in Get Support

How do I get support?

flyingfoals — Mon, 08 Aug 2022 20:17:51 GMT

I have a new e-mail address, and my credit card number needs to be changed as I have a new credit card.

Re: How do I get support?

esjliv — Mon, 08 Aug 2022 20:22:09 GMT

Good start to come here for help @flyingfoals

You can change your credit card in your My Account. But your email attached to your account needs to be changed with a CSA, so submit a ticket with them to change it.

Although, if you know the password even with an incorrect email, you can still access My Account to change the credit card.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: How do I get support?

Timer — Mon, 08 Aug 2022 20:42:47 GMT

@flyingfoals

contact support team by CS_Agent to change email.

after you changed then also Change your Community email address (publicmobile.ca)

to keep both email in your account to get rewards community.

Re: How do I get support?

Meow — Mon, 08 Aug 2022 20:46:47 GMT

To change email you have to contact agent.

At the same time agent can update your credit card info or you can do it when you gain access to your account.