topic Re: HELP in Get Support

HELP

Manuel1941 — Mon, 08 Aug 2022 18:07:01 GMT

Lost my account… no email no pass word

cannot log in. Lost my phone and would like to keep my same number please help

Re: HELP

MrSpock — Mon, 08 Aug 2022 18:12:34 GMT

@Manuel1941 Hi contact a cs agent

you will need a customer service agent

you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH

Re: HELP

softech — Mon, 08 Aug 2022 18:13:52 GMT

@Manuel1941 First open ticket with PM Support and get access back to My Account. Once you got back in , put the account on Lost/Stolen first

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Then you will need to go out and but a new PM sim from Telus or Koodo store. Do not buy from PM online as it will take long to deliver

Once you got the new sim card and a replacement phone, login back to My Account and resume the service first. Then you can go to Change SIM Card and request the system to update the record to your new sim card

Come back and let us know which stage are you at and we will help alone

Re: HELP

BKNS27 — Mon, 08 Aug 2022 19:30:16 GMT

@Manuel1941

You will need the help of a CS_Agent to access your account.

Once you get a new phone and SIM.

Once there are no payment in your account longer than 90 days…your account will be closed and number lost.