topic Re: mobile number expiration date in Get Support

mobile number expiration date

Stassym — Mon, 08 Aug 2022 23:08:28 GMT

Just want ask you some question, I will leave Canada about 2-3 months and I will remove public card, but when I'm back am I able to use my publicmobile phone number, or it will be deactivated and I have to buy a new phone number?

waiting for your reply

thanks

Re: mobile number expiration date

darlicious — Mon, 08 Aug 2022 18:15:47 GMT

@Stassym

You can suspend your plan for up to 90 days before its cancelled and deactivated. It's recommended that you reactivate around day 85 to play it safe. I will edit to add more info on your options.

Edit:

Read the spoiler below....

You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually. *This does not apply to points and you continue to earn points when suspended.
Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your voip number ( like textnow or fongo) before you leave Canada.. Now any incoming calling to your pm number will ring thru to your voip number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!

Re: mobile number expiration date

AE_Collector — Mon, 08 Aug 2022 19:16:03 GMT

So as @darlicious said, you are good for 90 days. In actuality it is 90 days after your plan suspends for lack of payment t which could be the day you leave or up to ~29 days after you leave. So you should be good, just be sure to remove autopay from your account if you use that. And remember that if you stay away longer than planned and forget about your suspended plan, you could lose the number permanently.

Re: mobile number expiration date

Timer — Mon, 08 Aug 2022 20:30:12 GMT

@Stassym

there 3 option,

1. use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payments,,, Manage Your Card and turn to Disabled and after 88 days, again login
to your account and do Enabled to save your number.and there an option to press to reactivate plan to be back online service.

2. if missed a payment? After your plan expires, all you need to do is purchase a base plan and reactivate your account to keep the services going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

3. or change plan to lower cost for $15 and keep your payment Enabled.