topic erro code 837 while activating in Get Support

erro code 837 while activating

drash3000 — Mon, 08 Aug 2022 17:44:19 GMT

Re: erro code 837 while activating

JK8 — Mon, 08 Aug 2022 17:49:57 GMT

If your credit card did not get charged then try activating again. Clear browser cache and cookies and go incognito. Try chrome or edge.

Re: erro code 837 while activating

esjliv — Mon, 08 Aug 2022 17:51:39 GMT

@drash3000 - did you get to the point of entering your payment information?

If so, insert the public mobile SIM card and see if you have any services. Can you log into your My Account..if you can do this, and your card got charged, than you created an account.

To contact the Public Mobile Customer Support Agent (CSA)_Team to check on the activation, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

If not charges were made and you did not enter any payment details. Try opening a tab in incognito mode and try the activation again.

Re: erro code 837 while activating

2205 — Mon, 08 Aug 2022 17:52:03 GMT

Try changing navigator!

Re: erro code 837 while activating

MrSpock — Mon, 08 Aug 2022 17:56:29 GMT

@drash3000 hi it may be a browser issue as stated or if you entered the IEMI try your account number instead

Re: erro code 837 while activating

drash3000 — Mon, 08 Aug 2022 18:05:20 GMT

thanks for your reply

submitted payment information several times but activation never got completed

Re: erro code 837 while activating

drash3000 — Mon, 08 Aug 2022 18:06:10 GMT

thansk for the sugeestion

tried 2 different computers and deleted hsitory, cookies etc.

did not helo

Re: erro code 837 while activating

softech — Mon, 08 Aug 2022 18:22:02 GMT

@drash3000 Error 837 is likely a problem with Porting request

What is your current provider that you would like to port in your phone number?

did you enter IMEI number for the porting information instead of account number?

If you are certain that the credit card was not charged, please try again activating BUT please enter account number of your old provider instead of IMEI number. It should work that way

Re: erro code 837 while activating

esjliv — Mon, 08 Aug 2022 18:35:47 GMT

@drash3000 wrote:
thanks for your reply
submitted payment information several times but activation never got completed

Oh, in this case, I would definitely submit a ticket with a CSA. Sometimes in these cases they can cause multiple charges ongoing. So best to get in contact with them now to hopefully nip that in the bud.